Responsibilities

Essential functions include:  

• Dispatch Support: Execute accurate data entry and real-time system updates to maintain operational continuity.
• Communication Management: Monitor and triage shared inboxes, responding to operational emails with professional etiquette.
• Stakeholder Coordination: Provide status updates and follow-ups to customers and internal teams.
• Financial Tracking: Handle routine billing communications, including invoice confirmations, payment follow-up, and documentation.
• Reporting:
• Manage daily operational updates and escalate critical issues to leadership as needed. 
• Coordinate with internal teams to ensure operational continuity and data accuracy.

Required Skills

• Experience: 1–4 years in operations support, dispatch, logistics, customer operations, or a similar role.
• Technical Proficiency: Comfortable using proprietary Command Center systems and virtual collaboration tools (Google Suite, Salesforce, etc.).
• Soft Skills: Strong written communication, excellent email and follow-up etiquette, close attention to detail, and the ability to prioritize tasks in time-sensitive environments.
• Remote Ready: Must have a reliable high-speed internet connection and be "technically savvy" in a distributed work environment.

Bonus Skills

• Prior experience with autonomous vehicle operations, command center, fleet logistics, or finance-related communications.
• Experience working remotely in a distributed team.

SweetRush is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call-To-Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume, we are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/. You can also find a handful of openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information such as SSN, banking information, credit cards, etc. during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to recruiters or talent acquisition professionals.