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Director of Client Support Services
Loyola Marymount University🇺🇸In-Person - Westchester Campus, CA$147K–$206K/yr3mo ago
Role Snapshot
Lead the Service Desk, Desktop Support, and IT Asset Management functions at Loyola Marymount University's Westchester Campus, ensuring client-centered technology support and operational excellence. Drive IT service management maturity and build strategic partnerships across academic and administrative units.
Key Responsibilities: Provide strategic oversight of IT support services, manage departmental budgets and vendor relationships, and foster a collaborative team culture focused on service excellence. Drive adoption of ITIL-based processes, direct Service Desk evolution, and identify opportunities for service modernization and automation.
Skills & Tools: Strong leadership, problem-solving, and communication abilities with knowledge of ITIL or other IT service management frameworks. Expertise in IT service management, budget management, and strategic vendor relationship development.
Qualifications: Bachelor's degree in IT or Computer Science required. Minimum 5 years of experience in IT support services with at least 2 years in a managerial role.
Location: Westchester Campus, California
Compensation: $147K–$206K/yr
Job Description
The full job description is available on Loyola Marymount University's website.
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