Manager, Technology Logistics and Technical Services

Per Scholas • Full-time • Hybrid in Brooklyn, New York, United States • $60,000 - $71,000 / year • 3w ago

Fast Facts

The Manager, Technology Logistics and Technical Services oversees logistics and technical support for education technology across campuses, ensuring efficient supply chain operations and direct troubleshooting support.

Responsibilities: Manage logistics coordination, inbound/outbound logistics, technical asset refurbishment, and provide remote technical support across campuses.

Skills: Strong IT technical support and hardware repair capabilities, logistics management expertise, and excellent communication skills are required.

Qualifications: An Associate's degree in IT or Logistics preferred, along with relevant certifications such as CompTIA A+, and 2+ years of experience in IT support and logistics.

Location: Brooklyn, New York, United States

Compensation: $60000 - $71000 / Annually

Position Title: Manager, Technology Logistics and Technical Services

Reports To: Director, Classroom & Technology Support

Campus: Brooklyn, NY

Job Summary:

The Manager, Technology Logistics and Technical Services is a specialized, hands-on role accountable for the technical supply chain, including the coordination of all education technology inbound/outbound logistics, the refurbishment of technical assets, and the delivery of remote Level 1/Level 2 support across all campuses.

What You’ll Do:

Logistics and Inventory Management

Logistics Coordination: Serve as the primary point of contact for vendor-held "buy and hold" products, initiating and coordinating the accurate shipment of equipment to align with project and deployment schedules.
Shipping & Receiving Operations: Execute and oversee all inbound and outbound shipments of technology products, including packaging and delivery of materials for projects, new sites, and satellite campuses.
Inventory Control: Maintain accurate inventory records for technology held on-site (ready for deployment or refurbishment) and track the status of vendor-held assets.
Process Documentation: Develop and enforce Standard Operating Procedures (SOPs) for all logistics, shipping, and handling processes to maximize operational efficiency.

Technical Operations and Support

Remote Technical Support (L1/L2): Provide direct Level 1 and Level 2 remote troubleshooting and technical support to 25+ campuses for classroom technology and learner devices.
Refurbishment Management: Manage and execute the full process for repurposing end-of-lifecycle lab laptops into reliable loaner pool devices.
Technical Bench Work: Perform hands-on technical tasks including hardware repair, component replacement, system imaging, data wiping, and applying technical standards to devices within the refurbished loaner pool.
Quality Assurance: Implement a thorough QA process to ensure all refurbished loaner laptops meet required performance and cosmetic standards before deployment.
Lab Management: Oversee the organization, maintenance, and supply levels of the refurbishment workshop/lab space.

Team Leadership and Communication

Supervision: Recruit, train, and oversee potential interns, temporary staff, or learners/volunteers assisting primarily with the refurbishment and lab operations.
Mentorship: Provide guidance and direction to ensure high quality of work and strict adherence to technical standards in the lab and shipping areas.
Collaboration: Act as liaison between the EdTech team, Procurement, Campus IT/Lab Managers, and shipping vendors.

What You’ll Bring to Us:

Education and Certifications

Education: An Associate's degree or specialized vocational training in Information Technology, Logistics, or a related field is preferred. Equivalent professional experience is accepted in lieu of a degree.
Certifications: Relevant professional certifications such as CompTIA A+, Network+, or certifications from a major hardware vendor (e.g., Dell, HP) are highly desirable.

Professional Experience

Technical & Support Experience: 2+ years of progressive, hands-on experience in IT technical support (Tier 1/2) and/or hardware repair/bench work.
Expertise in remote troubleshooting for classroom technology, learner devices, and common educational software.
Deep proficiency in laptop hardware diagnosis and repair and mass deployment techniques (e.g., OS imaging).
Logistics & Inventory Experience: 2+ years of experience in inventory management, logistics, or warehouse operations, specifically handling high-value assets and coordinating shipments.
Proven ability to manage vendor relationships related to product holding ("buy and hold" systems) and coordinate inbound/outbound shipments to multiple sites.
Meticulous attention to detail in tracking, logging, packaging, and securing high-value inventory.
Management Experience: Prior experience supervising or mentoring junior staff, interns, or volunteers in a technical, warehouse, or lab environment.

Personal Characteristics

Exceptional Ownership & Accountability: You possess a strong sense of responsibility, taking full ownership of all logistical outcomes and technical resolutions, ensuring mission-critical assets and services are maintained.
Highly Organized & Detail-Oriented: Exhibits meticulous attention to detail required for accurate inventory tracking, precise technical work (refurbishment), and disciplined process execution.
Proactive Problem-Solver: You are resourceful and proactive, anticipating hardware failures or logistical bottlenecks and implementing effective, repeatable solutions rather than waiting for issues to escalate.
Customer-Focused Communicator: An effective communicator (both oral and written) who demonstrates patience and empathy when providing technical support to non-technical staff across all campuses.
Mission Aligned: Experience working within the non-profit or education technology sector is a plus.

For this role specifically, we are targeting a salary of $71,000/year, with a range between $60,000/year and $71,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

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