Fast Facts

CDW is looking for an Onsite Dell Storage Subject Matter Expert (SME) in Norfolk, VA, to provide advanced technical support for Dell EMC storage platforms, ensuring high availability and security in mission-critical environments.

Responsibilities: Key responsibilities include architecting and managing Dell EMC storage solutions, providing Tier III support for incidents, ensuring compliance with cybersecurity requirements, and leading collaboration with cross-functional teams.

Skills: Candidates must have strong experience with Dell EMC enterprise storage systems, SAN/NAS architectures, VMware integration, and troubleshooting in high-availability environments, coupled with excellent communication skills.

Qualifications: Preferred qualifications include Dell EMC certifications, experience in DoD environments, familiarity with cybersecurity frameworks, and knowledge of scripting/automation tools.

Location: This position is 100% onsite in Norfolk, VA, with occasional after-hours support required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Overview

We are seeking a highly skilled Dell Storage Subject Matter Expert (SME) to join our team in Norfolk, VA. This role provides advanced technical expertise, hands-on engineering, and operational support for Dell storage platforms within a mission-critical environment. The ideal candidate brings deep experience with Dell EMC storage technologies, strong troubleshooting capabilities, and the ability to collaborate with cross-functional teams to ensure high availability, performance, and security of storage systems.

Key Responsibilities

Storage Engineering & Administration

Architect, deploy, configure, and maintain Dell EMC storage solutions (PowerStore, Unity, Isilon/PowerScale, VNX, Data Domain).
Manage storage provisioning, zoning, LUN creation, replication, and performance tuning.
Oversee storage capacity planning, forecasting, and lifecycle management.
Implement and maintain storage best practices, standards, and documentation.

Operations & Support

Provide Tier III support for storage-related incidents, outages, and escalations.
Perform root-cause analysis and develop corrective/preventative action plans.
Monitor system health, performance, and utilization using Dell tools and dashboards.
Support backup, recovery, and disaster recovery operations involving Dell storage platforms.

Security & Compliance

Ensure storage systems comply with DoD cybersecurity requirements and STIGs.
Support vulnerability remediation, patching, and configuration hardening.
Maintain strict adherence to data protection and access control policies.

Collaboration & Leadership

Serve as the primary technical advisor for Dell storage technologies.
Work closely with network, virtualization, and server teams to support integrated solutions.
Provide guidance, mentorship, and knowledge transfer to junior engineers and administrators.
Participate in planning meetings, technical reviews, and architecture discussions.

Required Qualifications

Active Secret Clearance (must be current).
5+ years of hands-on experience with Dell EMC enterprise storage systems.
Strong understanding of SAN/NAS architectures, Fibre Channel, iSCSI, and storage networking.
Experience with VMware integration, multipathing, and virtualized storage environments.
Proficiency with Dell EMC management tools (Unisphere, PowerStore Manager, OneFS).
Solid understanding of backup/restore technologies and replication strategies.
Ability to troubleshoot complex storage issues in high-availability environments.
Strong documentation, communication, and customer service skills.

Preferred Qualifications

Dell EMC certifications (EMCSA, EMCE, Specialist-level).
Experience supporting DoD or federal environments.
Familiarity with DoD cybersecurity frameworks and RMF processes.
Knowledge of scripting/automation (PowerShell, Python, Ansible).

Work Environment

This position is 100% onsite in Norfolk, VA.
Occasional after-hours or on-call support may be required for mission-critical operations.

We make technology work so people can do great things. 

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

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