Product Specialist

Handshake • Full-time • United States • $63,900 - $91,800 / year • 1m ago

Fast Facts

Join Handshake as a Product Specialist to enhance product adoption and customer education within the education sector, helping institutions leverage innovative tools for improved student outcomes.

Responsibilities: Lead training sessions, design and deliver large-scale educational events, consult with partners to optimize workflows, and collaborate with internal teams to integrate customer feedback into product improvements.

Skills: 3+ years in higher education or customer-facing roles, strong training and presentation skills, ability to manage workshops, and excellent relationship-building capabilities.

Qualifications: 4+ years in career services or higher education leadership preferred, experience with SaaS platforms, and familiarity with EdTech solutions are bonus points.

Location: Position is based in the United States with extensive travel requirements (50–75%).

Compensation: $63900 - $91800 / Annually

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why join Handshake now:

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
Build a massive, fast-growing business with billions in revenue

The Role

Handshake is hiring a Product Specialist to drive product adoption and customer education across our education partner network. This role sits at the intersection of product expertise, training, and customer impact. You’ll lead large-scale education programs, own high-visibility events, and help partners fully leverage Handshake to improve student outcomes and retention. If you love being customer-facing, traveling, and turning product knowledge into measurable impact, this role is for you.

Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
Lead 1:many and customized trainings that drive measurable expansion of key product workflows
Consult with education partners to optimize workflows and align product usage to institutional goals
Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs

You Have

Must-Haves:

3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
Proven track record training customers on complex software and driving adoption
Experience planning and executing customer events or workshops end-to-end
Ability to translate technical product functionality into clear, outcome-driven guidance
Strong presentation and facilitation skills across both in-person and virtual settings
Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
Ability to manage multiple priorities independently in a fast-paced environment
Strong relationship-building skills and confidence navigating tough customer conversations

Bonus Points:

4+ years in Career Services or Higher Education leadership
2+ years of experience with a complex SaaS platform
Deep familiarity with Handshake or competing EdTech platforms
Experience in EdTech Customer Success, Sales Engineering, or Implementation

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

🎯 Ownership: Equity in a fast-growing company

💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching

🍼 Family Support: Paid parental leave, fertility benefits, parental coaching

💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

📚 Growth: $2,000 learning stipend, ongoing development

💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office

🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days

🤝 Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers .

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