Operations Program Manager

Figma

🇺🇸In-Person - San Francisco, CA$100K–$150K/yr2mo ago

Corporate Operations Program Management Operations Management Process Improvement Customer Support Operations Cross Functional Leadership

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Role Snapshot

Operations Program Manager role at Figma leading cross-functional programs that enhance Product Support efficiency, scalability, and quality. This position drives meaningful outcomes at the intersection of support operations, tooling, and process improvement.

Key Responsibilities: Own and drive complex, cross-functional programs from problem definition through execution and iteration, partnering with Engineering, Product, Data, and Support teams. Lead initiatives that improve support scalability and quality, manage change adoption, and surface insights from support data to inform prioritization.

Skills & Tools: Strong program management experience with proven ability to lead complex initiatives end-to-end, excellent communication and influencing skills to drive alignment without direct authority, and comfort operating across both operational and technical problem spaces.

Qualifications: Proven leadership in complex programs as a Program Manager or similar role with clear ownership from start to finish, and experience working with Customer Support, Product Support, or Customer Operations teams. Experience with support tooling, internal tools, or operational workflows is a plus.

Location: San Francisco, California

Compensation: $100K–$150K/yr

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