Enterprise Service Management Administrator - Part Time

Community College of Baltimore County • Part-time • None • 3h ago

Fast Facts

Join the team as a Part-Time Enterprise Service Management Administrator, providing support through the development and maintenance of service management systems across the college.

Responsibilities: Responsibilities include designing and maintaining the Enterprise Service Management tool, facilitating inter-departmental collaboration, monitoring systems for issues, providing user training, generating reports, and managing vendor relationships.

Skills: Ideal candidates should have experience in IT Service Management, knowledge of service management platforms like TeamDynamix or ServiceNow, and ITIL or Project Management certifications.

Qualifications: A bachelor's degree in Information Technology, business administration, or a related field along with three years of relevant experience is preferred.

Location: This job is located in the USA with no additional travel requirements specified.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $25 - $45 per hour.

The purpose of this class is to provide administrative and technical support through the design, development, implementation and maintenance of Enterprise Service Management systems and processes college-wide.

Bachelor's degree in Information Technology, business administration, or a related field with 3 years of experience in IT Service Management, enterprise service management, or related role. Experience managing service management platforms, such as TeamDynamix or ServiceNow preferred. ITIL certification and/or Project management certifications preferred.

1. Initiate, design, develop, and maintain Enterprise Service Management tool and processes.

2. Facilitate collaboration between departments to ensure seamless integration and use of enterprise service management, promoting unified service management practices.

3. Tailor service management tool to meet specific needs of various departments, ensuring optimal performance and efficiency.

4. Continuously monitor the system to identify and resolve issues promptly, minimizing downtime and ensuring reliable service delivery.

5. Provide on-going training and support to staff, ensuring all users are proficient and confident in the system.

6. Analyze system data to generate reports and insights that can inform decision-making and improve service management processes.

7. Establish and maintain policies and procedures related to the use of the system, ensuring compliance and best practices.

8. Align system capabilities with long-term goals, driving innovation and supporting college initiatives.

9. Liaison with vendors to manage updates, troubleshoot issues, and stay informed of new features and capabilities.

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