Fast Facts
The College Board is seeking an Associate Director of Business Solutions & Operations to enhance operational excellence in the Recruitment & Enrollment Solutions team, focusing on project and program management for higher education institutions.
Responsibilities: Manage cross-functional planning and execution of client trainings and events, support operational excellence, administer survey operations, and maintain internal resource systems.
Skills: Strong project management, operational skills, advanced proficiency in tools like Monday.com and Salesforce, excellent communication, and problem-solving abilities.
Qualifications: 3-5 years of project or program management experience, event planning skills, and a bachelor's degree or equivalent experience are preferred.
Location: Remote from New York, United States of America
Compensation: $56000 - $95000 / Annually
Fast Facts
The College Board is seeking an Associate Director of Business Solutions & Operations to drive operational excellence within the Recruitment & Enrollment Solutions team, focusing on project and program management while supporting higher education institutions.
Responsibilities: Manage cross-functional planning and execution of client trainings and events, support operational excellence, administer survey operations, and maintain internal resource systems.
Skills: Strong project management, operational skills, advanced proficiency in tools like Monday.com and Salesforce, excellent communication, and problem-solving abilities.
Qualifications: 3-5 years of project or program management experience, event planning skills, and a bachelor's degree or equivalent experience are preferred.
Location: This is a remote position located in New York, requiring occasional travel for key events 3-5 times per year.
Compensation: $56000 - $95000 / Annually
Associate Director, Business Solutions & Operations
College Board: BigFutureDivision– Recruitment & Enrollment SolutionsUnit
Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes.
Role Type:This is a full-time position
About the Team
The Recruitment & Enrollment Solutions(RES)team iscomprisedof dedicated and experienced professionals committed to the sales,supportand long-term success ofthe CollegeBoard’s market-leading enrollment solutions. Through consultativeengagement and customer success methodologies, the team supports more than 1,200higher education institutions annually –providingstrategic insights,adoptionsupportand guidance on how toleveragethe College Board’s Search & Connections suiteto achieve enrollment goals.
About the Opportunity
The Associate Director, Business Solutions and Operationsplaysa keyrole insupportingoperational excellence acrossthe RES organization.This role focuses on ensuringthe integrity, efficiency, and reliability of the systems, processes, and workflows thatenableRESteams to deliverconsistent, high-qualityservicesto higher education partners.
In this role, you will act as a strategic operationalcontributorsupportingcross-teamproject and program managementplanning,executing eventlogisticsand delivery,maintaininginternalknowledge and resource systems, and ensuringestablishedworkflowsare followed consistentlyacross the team.You willwork closelywith RESleadershipand colleagues to supportprocess alignment,strengthencommunicationpathways,and help operational plans translate into effective execution.
Your work directly supports sales,retention, partnersuccess,and overall efficiency of the RES organizationthrough strong planning, coordination,and follow-through.
In this role, you will:
Project& Program Management (60%)
- Plan and coordinatecross-functional planning and executionof virtual and in-person client trainings, internal meetings, and promotional events, ensuring clear alignment, strong preparation, and smooth delivery.
- Supportoperationalexcellence across eventsbyanticipatinglogistical needs, preparingmaterials and run-of-show documentation, andcompletingpost-event evaluation,follow-upand Salesforce documentation.
- Managekey eventlogistics– including registration, invitations, presenter and stakeholder coordination, participant communication, and technical readiness – in partnership with RES teams responsible for content and program design.
- Administersurvey operations, including deploying surveys created by RES teams, managing distribution, monitoring response rates, synthesizing surveydata,and preparing insights and recommendations for leadership.
- Maintain and organizethe RES internal document library,ensuring organized, current, and easily accessible resources that support RES teams.
- Supportthe development andimplementationof operational best practices, including SOPs,workflowsand projecttracking tools, and manage Monday.com boardsto supportvisibility andon-time execution.
Operational Business Services Support(40%)
- Identifyopportunities for operationalimprovement,document processgaps, proposesolutions, andsupport theimplementation of process and system enhancements across the RES unit.
- Serve asa point of coordination and operationalsupport,assistingcolleagueswithprocesses, tools, cross-team coordination, and beta programming activities, including participant recruitment, communications, andlogistics.
- Develop and maintain a centralized RES knowledgeand resource ecosystem, ensuringteam members have reliable access to key tools,documentationand support assets.
- Promote consistent operational practices by reinforcing established processes, supporting adoption of best practices, and helping colleagues navigate systems and workflows.
- Monitor contract workflows within Salesforce to ensuretimelyprogression,proactivelyidentifybottlenecks,and coordinatewith theappropriate subjectmatter experts when issues arise.
About You
- Demonstratedexperienceinproject and program management, with the ability tocoordinate cross-functional teams, influencestakeholders,andsupport alignmentand shared goals.
- Strong operational and systems-thinking skills, with experiencesupporting theimplementationofprocesses, SOPs, workflows, andestablishedgovernanceframeworks that improve efficiency and consistency.
- Advanceproficiencywith operational tools such as Monday.com, Salesforce, Zooms,Slackand survey administration platforms.
- Exceptional organizational and planning abilities, with a proven ability to manage multiple priorities,anticipateneeds and ensuretimely, high-quality execution.
- Experience administeringor coordinating surveys, including managing deploymentlogistics, tracking responserates,and synthesizing findings.
- Strong analytical and problem-solving capabilities, using data and operational insights toidentifybottlenecksand recommendpracticalimprovements.
- Excellent communication and facilitation skills, with the ability to articulate processes clearly andsupport effective cross-team coordination.
- A collaborative, relationship-driven approach, with the abilityto supportcolleaguesand contributetoeffective cross-team coordination.
- A commitment to continuous improvement and operational excellence, with the initiative tohelpstreamline workflowsand supportstrongteamperformance.
- Event support will require lifting boxes,packingand shipping items, standing forlong periodsof time.
- A willingness to travel 3 – 5 times per year to support key events and team initiatives.
Exceptional candidatespreferably have
- A minimum of 3 – 5 years of project and/or program management experience.
- Event planningexperience.
- Monday.com, Salesforce, Zoom,Calendly,Slack and survey administration platforms.
- A bachelor’sdegreeor equivalent experience.
All roles at College Board require:
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
About Our Process
- Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.
- Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership and reference checks.
What We Offer
AtCollegeBoard, we offer more than a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensationgrounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
- The hiring range for this role is $56,000–$95,000.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront,rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You’llhave open, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. Check outourcareers pagefor more.
