Associate Customer Success Manager

Edmentum • Full-time • United States • 2h ago

Fast Facts

Join Edmentum as an Associate Customer Success Manager to drive client success through strategic implementation of education technology solutions and foster customer relationships.

Responsibilities: Execute implementation plans, enhance customer satisfaction, support program adoption, assist sales efforts, and collaborate with internal teams to promote customer health.

Skills: Expertise in education technology implementations, knowledge of curriculum and instruction, strong communication skills, data analysis, and relationship-building abilities.

Qualifications: Master’s degree in Education strongly preferred; 5+ years of relevant experience in education technology; ability to manage multiple projects and travel up to 40%.

Location: United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $80,000.

As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.

In this role you will:

Execute implementation plans tailored to client needs and goals
Apply your knowledge of Edmentum products and state requirements
Monitor and enhance customer satisfaction, resolving common issues
Support program adoption through relationship-building and process improvements
Assist sales efforts by demonstrating expertise and supporting growth
Collaborate with internal teams to ensure seamless communication and customer health

Who You Are

You have a Master’s degree in Education (strongly preferred)
You bring 5+ years of experience leading education technology implementations
You have solid knowledge of curriculum, instruction, and education trends
You are skilled at managing multiple priorities and projects
You communicate effectively with all stakeholders
You analyze data to drive recommendations and improvements
You build strong relationships and foster collaboration
You are willing to travel up to 40%
You thrive in fast-paced, changing environments
You are passionate about driving change in education
You are committed to Edmentum’s mission, values, and inclusive culture
You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: March 10, 2026

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