Technical Systems Integrations Specialist

Learning A-Z • Full-time • Remote (Remote from United States of America) • 3w ago

Fast Facts

ExploreLearning is seeking a Technical Systems Integrations Specialist to oversee customer technical integrations and service support for its educational platforms, ensuring successful implementation and usage.

Responsibilities: Facilitates customer integrations through onboarding support, collaboration with internal teams to resolve issues, and maintaining documentation for technical integration problems.

Skills: Requires 1+ years in web application support, excellent problem-solving skills, knowledge of Clever and ClassLink, and strong communication abilities.

Qualifications: Preferred candidates will have an Associate or Bachelor's degree and experience in customer support environments.

Location: United States of America

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $75,000.

Job Overview:

Technical Systems Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning|Learning A to Z products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning| Learning A to Z personnel to identify, escalate and resolve issues during the implementation phase and modify existing integrations as needed.

Job Responsibilities:

Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner
Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps
Maintains a working knowledge of ExploreLearning|Learning A to Z products and associated platforms and integrations system requirements
Tracks, documents, and reports customer issues and resolution activities
Supports special projects and other duties as assigned by the Senior Manager of Customer Support and Integrations and the Senior Manager of Technical Integrations
Supports TSI Success Agents with delivering on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns as needed
Other duties as assigned

Job Requirements:

1+ years of experience with web application support in a technical helpdesk or customer support environment
Excellent problem-solving, analytical and technical skills
Excellent written, oral communication and listening skills
Experience with Clever, ClassLink, and OneRoster preferred.
Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology
Ability to work well within a team and with a variety of individuals
Good organizational and time management skills, with attention to accuracy and detail
Ability to make autonomous judgments and proactively problem solve
Associate or Bachelor’s degree

Why Work For Us

When you join ExploreLearning | Learning A-Z, you become part of a mission to ignite curiosity, deepen comprehension, and foster a lifelong joy of learning in students everywhere.

As a trusted leader in educational technology, we serve over 15 million students and educators across 150+ countries with innovative, research-backed instructional solutions that truly make a difference. Our flagship products—Gizmos, Raz-Plus, and Reflex—are beloved by educators and students alike for being as rewarding and fun as they are effective in the classroom.

To learn more about our organization and the exciting work we do, visit www.explorelearning.com and www.learninga-z.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.