Relationship Manager

Handshake • Full-time • Hybrid in San Francisco, California, United States • $86,400 - $127,000 / year • 19h ago

Fast Facts

Handshake seeks a Relationship Manager to own a portfolio of education partners, ensuring their success and engagement while driving product adoption and renewals.

Responsibilities: Manage a book of education partners to enhance retention and product adoption through strategic engagement. Proactively identify risks and collaborate with cross-functional teams to improve partner experience and outcomes.

Skills: 2+ years in customer success or account management, strong SaaS aptitude, experience with high-volume account management, excellent communication skills, and an analytical mindset.

Qualifications: Experience with higher education or career services customers is a plus, as well as experience in creating customer engagement content and familiarity with the Handshake platform.

Location: San Francisco, California, United States

Compensation: $86400 - $127000 / Annually

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why join Handshake now:

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
Build a massive, fast-growing business with billions in revenue

The Role

As a Relationship Manager on our Education Success team, you’ll own a book of education partners and help ensure they are successful, engaged, and retained. This role is all about building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You’ll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience.

Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
Build scalable engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale
Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes
Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

You Have

Must-Haves:

2+ years of customer success, account management, or partner-facing experience
Experience managing a high-volume book of business and building scalable support strategies
Proven ability to drive onboarding, adoption, retention, and renewal outcomes
Strong SaaS product aptitude and ability to quickly learn complex systems
Experience navigating complex customer relationships and handling nuanced conversations with confidence
Strong written and verbal communication skills with a polished, professional presence
Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

Bonus Points:

Experience supporting higher education, career services, or education-focused customers
Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
Familiarity with the Handshake platform

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

🎯 Ownership: Equity in a fast-growing company

💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching

🍼 Family Support: Paid parental leave, fertility benefits, parental coaching

💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

📚 Growth: $2,000 learning stipend, ongoing development

💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office

🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days

🤝 Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers .

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