Assessment Operations Specialist

Western Governors University • Full-time • Hybrid in Salt Lake City, Utah, United States • $17 - $25 / hour • 2h ago

Fast Facts

Join WGU as an Assessment Operations Specialist to support students facing technical challenges during assessments, ensuring a smooth and student-focused experience.

Responsibilities: Assist students with technical issues related to assessment platforms, provide guidance on system navigation, respond to inquiries about assessments, document support cases, and collaborate with team members to improve processes.

Skills: Ability to navigate technological platforms, proficiency in Microsoft Office Suite, strong communication and customer service skills, and capacity to adapt to dynamic environments.

Qualifications: Bachelor’s degree in a technical field, technical certifications, and relevant experience are preferred.

Location: Salt Lake City Office, United States of America

Compensation: $17 - $25 / Hourly

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 203Pay Range: $17.35 - $25.19

Job Description

Assessment Operations Specialist

You will help students overcome technical challenges so they can successfully complete their assessments. In this role, you support students with troubleshooting, system navigation, and clear guidance, always maintaining a student‑centered approach. Your work ensures students feel confident and supported throughout their assessment experience.

INTERNAL APPLICANTS MUST APPLY BY: 3/17/26

Assessment Operations Specialist

What you’ll do

Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions
Provide step‑by‑step guidance to students on accessing and using assessment systems and address common technical challenges
Respond promptly and professionally to inquiries about assessments, including scheduling, policies, and procedures
Document support cases thoroughly and accurately in required systems and tools
Escalate complex technical issues to supervisors or technical support when needed
Share student feedback, recurring issues, and trends to support process improvements
Collaborate with team members to enhance workflows and stay current on system updates and best practices

What you’ll bring

Ability to learn and navigate different technological platforms
Proficient use of personal computers and standard software including Microsoft Office Suite
Strong analytical, communication, and customer service skills with a professional, student‑focused attitude
Ability to work in a dynamic environment and incorporate feedback from coaching and supervision
Ability to follow defined standards and procedures to meet daily objectives
Ability to stay current with updates in rapidly changing systems and tools; willingness to learn and grow

Bonus points

Bachelor’s degree in a technical or related field
Technical certifications
Experience beyond the minimum qualifications noted above

What to expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview steps

Recruiter Screening
Interview
Written communication exercise to assess clarity, structure, and overall writing proficiency

Work location

This is a full‑time, in‑office position at WGU’s office in Salt Lake City, Utah.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.