Fast Facts
The Veeam Renewal Support Specialist at CDW is responsible for facilitating the renewal process by quoting renewals and collaborating with sales teams, while maintaining strong relationships with partners and ensuring customer satisfaction.
Responsibilities: Key responsibilities include quoting transactional renewals, preparing renewal quotes with sales, managing quote preparation, and tracking pipeline.
Skills: Proficiency in Microsoft Office Suite, strong communication skills, time-management capabilities, and attention to detail are required.
Qualifications: A bachelor's degree or 4 years of relevant experience is preferred, along with a willingness to travel up to 10% as needed.
Location: This position is based in Chicago, Illinois, and may require up to 10% travel.
Compensation: $25 - $34 / Hourly
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and
internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What you’ll do
- Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
- Consult with sales to prepare renewal quotes and identify upselling opportunities
- Build and maintain business relationships with sales teams and partner contacts
- Attend partner-specific and renewal-related training sessions
- Collaborate with Product Specialists and partners to support sales efforts
- Maintain responsiveness to sales and customer needs
- Participate in external training and conferences (with manager approval)
- Support renewal operations by managing quote preparation and pipeline tracking
What we expect of you
- Bachelor’s Degree, OR
- 4 years of experience in Renewal Support or a related field
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Attention to detail and accuracy
- Time-management and organizational skills
- Ability to prioritize work under pressure and frequent interruptions
- Willingness to travel up to 10% as needed
- Ability to understand and apply written and verbal instructions
- Experience in technology sales support (preferred)
Payrange: $ 25.00 - $34.62depending on experience and skill set
Benefits overview:https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’relooking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—notreplaces—human creativity and decision-making. Youdon’tneed to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
