Desktop Operations, Intern

Kaplan • Contract • Hybrid in Fort Lauderdale, Florida, United States • $15 / hour • 20h ago

Fast Facts

Kaplan is seeking a Desktop Operations Intern for a full-time, paid position in Fort Lauderdale, FL. This role involves providing technical assistance, engaging in leadership workshops, and contributing to business initiatives while serving customers and stakeholders.

Responsibilities: Key responsibilities include assisting technical support analysts, performing equipment checks, troubleshooting hardware/software issues, and providing customer service on-site.

Skills: Candidates must possess excellent communication skills, a growth mindset, and the ability to manage multiple tasks and collaborate effectively.

Qualifications: Active undergraduate students in their Sophomore, Junior, or Senior year with demonstrated academic achievement are preferred.

Location: The position is located in Fort Lauderdale, FL, USA, and is not remote.

Compensation: $15 - $15 / Hourly

Job Title

Desktop Operations, Intern

Job Description

About Kaplan

Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education.

The Desktop Operations Intern will learn to provide exceptional customer service to Kaplan teams in a courteous, knowledgeable and timely manner. The intern supports the Desktop Operations team by providing timely, site-based technical assistance and hardware support. Proactively researches and resolves complex technical issues while ensuring the seamless installation and maintenance of personal computing technologies.

** Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 8th - August 7th **

In our 9-week, and paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan.

Primary/Key Responsibilities

Engage and participate in leadership workshops covering topics such as: Mentorship, Professional Development, and Networking opportunities
Interns must be available for the 9-week program from June 8, 2026 - August 7, 2026
Create and design and a “Kapstone” project that will have a direct impact on the business
Interns must be available for the 9-week program from
Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing
Perform Regular checks of multimedia equipment
Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs)
Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting
Engage with KNA Desktop Operations Team Members in regular team meetings
Report to assigned post at assigned schedule
Provide on-site customer service for customer interactions such as equipment drop of and pick up
Provide updates of activities to management as requested

Minimum Qualifications

Active undergraduate student in their Sophomore, Junior, or Senior year
Demonstrated academic achievement
Excellent written and verbal communication skills
Enthusiastic and has a growth mindset, ability to successfully manage multiple tasks and priorities, adaptable, a critical thinker, organized and collaborative

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

The hourly rate for this position is $15.00

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Location

Fort Lauderdale, FL, USA

Additional Locations

Remote/Nationwide, USA

Employee Type

Employee

Job Functional Area

Technical Support/Customer Service

Business Unit

00091 Kaplan Higher ED

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.