Fast Facts

The Account Manager will be responsible for renewing accounts and driving revenue growth by developing strong relationships with educational leaders, minimizing attrition, and leveraging customer data.

Responsibilities: Key responsibilities include retaining business, identifying expansion opportunities, engaging regularly with clients, and managing a large portfolio of partner districts.

Skills: 1+ year of Account Management experience, strong communication skills, CRM proficiency, ability to manage multiple priorities, and solution-oriented problem-solving.

Qualifications: Preferred qualifications include a proven track record in account renewals and growth, experience with K-12 education technology, and advanced skills in Google Suite and Salesforce.

Location: The position is based in Tucson, Arizona, USA with occasional travel to meet clients.

Compensation: $92000 - $115000 / Annually

About the Role

As an Account Manager, you play a pivotal role on the Account Management team, responsible for renewing accounts and driving revenue growth across your portfolio. Your primary responsibilities include retaining business, identifying and closing expansion opportunities, and developing strong relationships with school and district leaders. You will work closely with client buyers and decision-makers including Superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

This role must be based in the Pacific (PST) or Mountain (MST) time zones

Key Responsibilities:

Minimize customer attrition and increase account growth
Meet regularly with customers to discuss progress to goals and find new ways to improve student impact
Communicate consistently and proactively with customers to address their needs, anticipate potential concerns, and ensure a great customer experience
Early identification of at-risk clients and escalation of potential risks or challenges
Drive product knowledge and adoption by coaching customers on best practices and advocating for customer needs within Panorama Education
Maintain data hygiene including pipeline, activity entry, contact information
Leverage customer data to provide clear and relevant information to drive improvements
Own renewals across a large portfolio of partner districts, understanding budget cycles and contract options preferred by our clients, including licenses fee structures and renewal timing
Increase business with existing clients by discovering and maturing opportunities to grow Panorama’s business
Ability to travel 5-10% of the year to meet customers in-person and at conferences to build relationships, represent the company, gather feedback, negotiate deals, network with industry professionals, provide support, and stay informed on industry trends
Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our clients
Triage client requests to the appropriate internal team to ensure clients are getting the best experience using our platform

Our Ideal Candidate Has:

1+ year of Account Management experience in meeting or exceeding quotas and receiving positive customer feedback
Must reside in the Pacific (PST) or Mountain (MST) time zones
Solution-oriented account management with a large portfolio (100+ accounts); demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, exceeding goals, and building client relationships.
Proven ability at leading strategy for client health interventions
Excellent written and verbal communication skills, with the ability to effectively summarize meetings, keep detailed CRM notes, and foster positive client interactions
Strength in overcoming objections and conflict resolution, with a deep understanding of customer needs and industry trends
Ability to adapt and respond quickly to change
Advanced use of Google Suite, Gainsight, and Salesforce
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Strong organizational skills and attention to detail
Solution-oriented and proactive in problem-solving
Team player with a positive attitude, able to collaborate cross-functionally to retain and expand business
Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions
Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams
Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions.
Ability to develop relationships with district leadership (Superintendent, Assistant Superintendent, eg).
Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access

The base salary for this role is $92,000 with an OTE of $115,000

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