Fast Facts
The Sr. Partner Success Specialist at CDW will lead operational efforts on the Partner Success team, enhancing partner relationships and satisfaction through effective project management, training, and strategic execution of partner programs.
Responsibilities: Key responsibilities include managing partner onboarding, improving partner satisfaction, analyzing data for business insights, and tracking project milestones.
Skills: Required skills include strong communication, project management, financial analysis, and proficiency in Microsoft Office applications.
Qualifications: A Bachelor’s degree with 3 years of relevant experience, or 7 years in sales/marketing is preferred, along with experience in the technology industry.
Location: Based in Chicago, Illinois, USA.
Compensation: $82000 - $126200 / Annually
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job summary
The Sr. Partner Success Specialists acts as an operational lead on the Partner Success team. The role assists in the administration of CDW's partner related strategies such as the partner designation program, partner onboarding, and general partner satisfaction with CDW. In addition, this role assists in managing projects to assist in furthering CDW's relationships with the partner community.
What you’ll do
- Deliver an excellent customer experience with both internal and external customers.
- Maintain a thorough knowledge of CDW’s go to market strategies.
- Create material and conduct trainings on Partner Success process, programs, and tools to both internal and external stakeholders.
- Manage, track and communicate on key milestones of assigned initiatives in a timely manner.
- Analyze data to make business decisions and present findings to leadership.
- Communicate new partner onboarding results, including recommendations for next steps.
- Maintain partner contact database accuracy through proactive update requests to partner's and Category teams.
- Be proficient in CDW's designation strategy and benefit process and be able to articulate it to internal and external stakeholders.
- Maintain executive meeting process documentation.
- Coordinate CDW's annual Partner Summit deliverables.
- Create material and conduct trainings on Partner Success process, programs, and tools to both internal and external stakeholders.
- Provide feedback and communicate requirements that support improvements with third party software provider(s) to maintain CDW portals and tools.
- Document step by step best practices specific to area of or responsibility and share them with leadership.
What we expect of you
- Bachelor’s degree and 3 years sales/marketing experience OR
- 7 years’ experience in sales, marketing, or CDW PPM
Preferred skills, experience, and qualitied needed
- Strong communication, project management, and organizational skills.
- Ability to effectively interact and present to all levels of stakeholders, including senior leadership.
- Ability to conduct and favorably close negotiations.
- Self-motivated with a history of working independently.
- Ability to build and maintain working relationships.
- Proficient in multitasking and identifying priorities.
- Demonstrated financial and analytical skills.
- Strong attention to detail.
- Proficient in Microsoft Office applications.
- Previous experience in the technology industry.
Payrange: $82,000- $126,200depending on experience and skill set
Annual bonus target of10%subject to terms and conditions of plan
Benefits overview:https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’relooking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—notreplaces—human creativity and decision-making. Youdon’tneed to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
