Fast Facts
CDW is seeking a Partner Success Specialist to enhance partner relationships and improve partner onboarding and satisfaction, while delivering an excellent experience both on-site and remotely.
Responsibilities: Act as a Partner Ambassador, assist with partner operational requirements, deliver exceptional customer experience, maintain knowledge of go-to-market strategies, manage partner contact database, support Partner Summit deliverables and document best practices.
Skills: Strong communication, project management, organizational skills, proficiency in Microsoft Office, ability to build relationships and multitask effectively.
Qualifications: Bachelor’s degree and 1+ years of sales/marketing experience or 5 years in sales/marketing; previous experience in the technology industry preferred.
Location: Chicago, Illinois, United States
Compensation: $58000 - $80400 / Annually
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Partner Success Specialist acts as an operational member on the Partner Success team. The role assists in the execution of CDW's partner related strategies such as the partner designation program, partner onboarding, and general partner satisfaction with CDW. In addition, this role assists in executing projects to assist in furthering CDW's relationships with the partner community.
What you’ll do
- Act as a Partner Ambassador to provide a best-in-class onsite experience to partners at CDW’s 625 W Adams building.
- Assist with onsite partner operational requirements including, but not limited to, building access, network access, closet and locker assistance, building navigation.
- Deliver an excellent customer experience with both internal and external customers.
- Maintain a thorough knowledge of CDW’s go-to-market strategies.
- Maintain materials on Partner Success process, programs, and tools to both internal and external stakeholders.
- Manage, track and communicate on key milestones of assigned initiatives in a timely manner.
- Maintain partner contact database accuracy through proactive update requests to partner's and Category teams.
- Be proficient in CDW's designation strategy and benefit process and be able to articulate it to internal and external stakeholders.
- Assist in execution of CDW's annual Partner Summit deliverables.
- Provide feedback and communicate requirements that support improvements with third party software provider(s) to maintain CDW portals and tools.
- Document step by step best practices specific to area of our responsibility and share them with leadership.
What we expect of you
- Bachelor’s degree and 1+ years sales/marketing experience, OR
- 5 years’ experience in sales, marketing, or CDW PPM
Preferred skills, experience, and qualities needed
- Strong communication, project management, and organizational skills.
- This role will be required to be on site at CDW offices with occasional opportunities to work remotely.
- Ability to effectively interact with all levels of stakeholders, including senior leadership.
- Self-motivated with a history of working independently.
- Ability to build and maintain working relationships.
- Proficient in multitasking and identifying priorities.
- Strong attention to detail.
- Proficient in Microsoft Office applications.
- Previous experience in the technology industry.
Payrange: $58,000- $80,400 depending on experience and skill set
Benefits overview:https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’relooking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—notreplaces—human creativity and decision-making. Youdon’tneed to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
