Sales Operations Analyst

Great Minds • Full-time • Remote (Remote from District of Columbia, United States) • $60,000 - $68,000 / year • 3h ago

Fast Facts

Great Minds is seeking a Sales Operations Analyst to support the technical needs of their sales team, focusing on Salesforce management and data analysis.

Responsibilities: Key responsibilities include managing sales support tickets, creating reports and dashboards, troubleshooting technical issues, and administering sales commission processes.

Skills: Candidates should have 3+ years of experience in sales operations or analytics, proficiency in Salesforce, and advanced Excel skills.

Qualifications: A Bachelor's degree is required; experience with additional CRM tools is a plus.

Location: Remote

Compensation: $60000 - $68000 / Annually

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Sales Operations Analyst position will focus on the technical aspects of our sales team. Reporting to the Sales Operations Manager, this role will work alongside our Sales Operations and Technology Teams to manage and respond to tickets and troubleshoot technical issues with Salesforce and our other sales tools, support the creation of various technical SOP’s related to sales processes, administer and approve new products and product update requests on behalf of the Sales Team, and provide support with sales reporting/analytics capabilities. This individual will also collaborate closely with the Senior Sales Operations & Compensation Analyst to provide support with administering sales commissions. We’re looking for a passionate individual who is prepared to use their technical abilities and strong attention to detail to improve the functions of our sales team.

Responsibilities

Run and distribute advanced and complex reports to the sales team and supporting teams as needed
Create / maintain complex reports and dashboards
Review and process product submissions for new product creations, product deactivations and product update requests
Complete deep dive analysis on problems
Triage tickets/cases to the Technology Team after completing a technical evaluation of the business problem and potential solutions to help escalate defects to avoid negative impacts to the business
Proactively support users regarding system (Salesforce)
Follow up on high priority issues (bugs/fixes and enhancements)
Review and follow up on support tickets to ensure timely resolution
Attend and participate in weekly ticket prioritization meetings with Technology Salesforce Team
Attend and participate in weekly Sales Operations Team meetings
Support the technical rollout of new processes and applications and UAT testing
Create and maintain SOP documentation for the sales team as needed
Proactively monitor data quality and help maintain accurate system information
Proactively monitor all request/issues report received via communication channels
Create cases for the Sales Operations team based on submitted inquiries
Complete regular data entry and data loads to update records
Collaborate cross-departmentally to come to agreeable solutions to complex problems
Support the Senior Sales Operations & Compensations Analyst with administering sales commissions, including support with creating new users and updating hierarchies in commissions system (CaptivateIQ)

Qualifications

3+ years of experience in sales strategy/operations, sales analytics, revenue operations, finance, or related field
Proficient skills in Microsoft Office Suite including PowerPoint, Word, and intermediate/advanced Excel functions such as pivot tables and Vlookups
Proficient with Salesforce functionality including the creation of new reports and dashboards
Experience with other CRM and data tools preferred but not required (HubSpot, Netsuite/Oracle, Salesloft, Highspot, CaptivateIQ)
Detail-oriented
Self-motivated
Ability to work both independently and collaboratively
Ability to efficiently multi-task in a fast-paced environment
Desire to grow within IT, Sales Operations, or Revenue Operations

Required Education

Bachelor’s degree

Status

Full-time

Location

Remote

The expected base salary range for this position is $60,000-$68,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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