Operations Coordinator

🇲🇽In-Person - Calle 56 - Num 444-A por 33 y 35, MexicoMX$240K–MX$360K/yri18h ago

Higher Ed Operations Operations Management Project Management Supplier Relations Tour Logistics International Education

Role Snapshot

The Operations Coordinator manages tour bookings, supplier relations, and logistics for WorldStrides' educational travel programs in a regional area. This role ensures seamless operational execution and cost control while supporting Tour Directors and maintaining supplier partnerships.

Key Responsibilities: Manage supplier bookings and reservations, research new suppliers for current and emerging destinations, communicate with sales representatives and product specialists on itinerary progress, process invoices and follow up on discrepancies, and provide operational support to Tour Directors. Post-tour duties include addressing client or Tour Leader feedback and resolving supplier issues.

Skills & Tools: Proficiency in French language (required), strong organizational and multitasking abilities, excellent communication and relationship-building skills, problem-solving orientation, and proficiency with booking and operational management systems. Attention to detail, vendor management capabilities, and customer service excellence are essential.

Qualifications: High school diploma or equivalent required; Associate's degree or higher preferred. Previous experience in operations, travel coordination, customer service, or vendor management is beneficial.

Location: In-Person - Calle 56 - Num 444-A por 33 y 35, Mexico

Compensation: MX$240K–MX$360K/yr (estimated)

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Job Description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

The Operations Coordinator is responsible for booking, supporting our tours and working closely with our suppliers & Director of Operations for a given geographical region. Responsibilities include but are not limited to: Reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments.

Responsibilities

Manage supplier bookings
Proactively research new suppliers for current and new destinations
Communicate with sales representatives and product specialist on a regular basis to review itinerary progress /ask questions
Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader’s
evaluation).
Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or
credits based on group experience.
Provide all invoices and receipts to the accounting department.
Assist the Operations team with on road issues
Participate to Destination workshops to develop and maintain relationships with existing and
potential suppliers.

Qualifications

Proficiency in French: Demonstrated advanced proficiency in both written and spoken French.
Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Work Perks:

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
+10% of gross salary as food stamps.
1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Statutory Holidays by Mexican Federal Labor Law.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Flexible work schedule providing on-site and hybrid opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness opportunities.
Employee Assistance Program (EAP)
Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.