Fast Facts

Join Relias as an Operations Specialist to enhance healthcare outcomes through digital adoption tools and client experience optimization. This role offers a dynamic opportunity in a strategic, fast-paced environment.

Responsibilities: Manage client care's digital adoption tools and streamline client processes to drive self-service resources, collaborating with internal teams to identify experience pain points and implement solutions.

Skills: Strong attention to detail, time management, project management, team collaboration, and basic digital tool utilization with report analysis abilities.

Qualifications: Bachelor’s Degree in Business, Communication, or Hospitality; 1-3 years experience in Customer Service, Client Success, Operations, or Client Communication preferred, with SaaS familiarity a plus.

Location: Office is based in Morrisville, NC, USA with a requirement to be within a commutable distance for in-office work approximately 30 days per quarter.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

Are you looking for a high energy, strategic, and fast-paced position as a Operations Specialist? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• 20%+ annual employee promotion and transfer rate
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

SUMMARY 

 The Operations Specialist will help manage Client Care’s digital adoptions tools to maximize efforts with AI and automation. They will also help manage other enterprise operational tools, as required based on business need, such as our CRM and phone tools to streamline processes and ensure consistency in reporting. This role will focus on the Relias client experience across its platform portfolio to help drive self-service resources and reduce client friction within our applications and across our self-help communities.

ESSENTIAL JOB FUNCTIONS 

• Help manage enterprise digital adoption tools ( e.g. Pendo, SFDC, Relias Connect, etc.) to build, manage, and edit automated workflows and AI. 
• Collaborate with internal teams to identify pain points in the client experience and run and analyze reports to determine where automation or digital intervention is needed, and the impact existing automation has had on metrics. 
• Collaborate with management on research and identification of potential new tools, efficacy of current tools, and involvement in kickoff/implementation of new tools.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong attention to detail
• Time management skills
• Project management skills
• Ability to collaborate with various teams to collect and review needed information
• Basic knowledge of platforms to understand layout and flow
• Strong written and verbal communication
• Ability to run and analyze reports within respective digital tools

EXPERIENCE REQUIRED (MINIMUM REQUIRED)

• 1-3 years of experience in a Customer Service or Client Success role or Operations or Client Communication environment

EDUCATION REQUIRED (MINIMUM REQUIRED)

• Bachelor’s Degree in Business, Communication, or Hospitality

EXPERIENCE/EDUCATION PREFERRED

• Previous SaaS experience
• Previous experience with SFDC
• Previous experience with Gainsight or other digital adoption tools
• Experience managing multiple projects simultaneously

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 281861