Manager of Enterprise Access and Security Systems

Alabama State University, Office of Technology Services invites applications to fill the Manager of Enterprise Access and Security Systems position. The Manager of Enterprise Access and Security Systems is responsible for leading Alabama State University's access control infrastructure, card management operations, and security systems while also supervising the IT Support & Digital Services Coordinator. This role oversees both physical and digital access technologies across the university's administrative, academic, and residential buildings and ensures secure, efficient, and user-friendly service delivery. The Manager plays a key leadership role in the daily operations of the University ID Office, coordinating card production, ID systems management, and policy enforcement. This position also guides the planning and implementation of access control technologies, vendor integrations (e.g., Softdocs, Aramark), and service automation while managing a team that supports help desk operations, workflow platforms, and user experience.

• Duties and Responsibilities:Administer and maintain the University's enterprise access card systems, including scheduling and access controls for students, staff, and visitors across all facilities.
• Oversee integrations with third-party systems (e.g., Aramark, Atrium) to ensure seamless interoperability with institutional platforms.
• Design, implement, and monitor security protocols aligned with IT security policies and compliance frameworks (FERPA, HIPAA, etc.).
• Conduct system audits, access reviews, and generate reports to analyze trends, ensure operational health, and inform decision-making.
• Plan and manage software upgrades, security patches, and system enhancements in collaboration with internal IT teams and external vendors.
• Direct the day-to-day operations of the University ID Office, including ID card production, distribution, and technology maintenance.
• Develop and enforce policies and procedures related to ID issuance, access provisioning, and card security.
• Lead planning and rollout of automated and self-service ID card technologies.
• Serve as the University's primary liaison to departments for ID and card access-related needs (e.g., Housing, Dining, Events).
• Promote ID card services to students, staff, and external stakeholders to enhance awareness and utilization.
• Supervise the IT Support & Digital Services Coordinator, providing direction, performance management, and professional development support.
• Oversee support operations related to help desk ticket resolution, digital workflow platform administration (e.g., Softdocs), and customer service delivery.
• Coordinate resource planning and cross-training to ensure continuity of services during high-volume periods.
• Collaborate with IT infrastructure, security, and facilities teams on physical and digital access projects, security incident response, and service integration.
• Manage relationships with vendors and service providers to ensure adherence to support agreements and SLAs.
• Participate in planning and budgeting activities related to access technologies and support services.

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Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, 3-5 years of experience managing access control systems, ID card services, or related IT/security infrastructure, experience supervising technical staff and managing daily service operations, strong knowledge of access control technologies, card management systems, and security best practices, be proficient in troubleshooting, user training, and systems documentation, and have excellent interpersonal, communication, and organizational skills.