Fast Facts

Relias is seeking a Digital Advertising Associate to support client advertising campaigns, manage ambassador programs, and coordinate vendor orders while enhancing client relationships.

Responsibilities: The role involves coordinating campaign assets, managing ambassador activities, overseeing vendor relations, and supporting client communication related to ad campaigns.

Skills: Strong organizational skills, attention to detail, effective communication abilities, and knowledge of CRM tools are essential for this position.

Qualifications: A Bachelor's degree and a minimum of 2 years of professional experience in customer success or related fields are required; experience with CRM tools is preferred.

Location: The position is based in Morrisville, NC, with a flexible hybrid work model.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

Are you looking for a high energy, strategic, and fast-paced position as a Digital Advertising Associate? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• 20%+ annual employee promotion and transfer rate
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Advertising Solutions Associate will support asset collection for client advertising campaigns, manage a small group of ambassadors in our social community, coordinate orders with external vendors, and assist with client relationship management. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal and external stakeholders.

WHAT YOU'LL BE DOING

• Campaign Asset Coordination & Support 
• Collect, organize, and review creative assets (e.g., images, videos, copy) from clients and internal teams to ensure all assets meet platform specifications and brand guidelines.
• Monitor asset delivery timelines, follow up on outstanding requests, and ensure all materials are ready for on-time campaign launches.
• Assist with campaign scheduling, including entering campaign details into Jira and coordinating launch timelines with cross-functional teams.
• Support the Digital Advertising (DA) team by responding to client inquiries and internal communications related to campaign setup, assets, and timelines.
• Ambassador Program Management
• Support and oversee a small group of social community ambassadors.
• Coordinate ambassador activities, ensuring alignment with campaign objectives.
• Monitor ambassador engagement and provide performance updates to the marketing team.
•  Vendor Coordination and Order Management
• Manage orders to external vendors, ensuring timely delivery of marketing materials and campaign assets.
• Track order fulfillment, troubleshoot issues, and communicate updates to relevant stakeholders.
• Maintain vendor relationships and ensure compliance with agreed-upon terms.
• Client Relationship Support
• Serve as a point of contact for clients regarding asset submissions and campaign requirements.
• Provide updates to clients on campaign progress and deliverables.
• Assist with client inquiries and escalate issues to appropriate team members as needed.
• Other duties as assigned
• Maintain marketing operations documentation and internal records.
• Support special projects and administrative tasks as needed.

COMPETENCIES

• Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success
• CRM Tool Management: utilization of CRM tools to improve overall client experience
• Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
• Initiative: ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
• Collaboration: work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment

EXPERIENCE REQUIRED (MINIMUM REQUIRED)

• Minimum of 2 years professional experience in customer success, professional services, support role, or product role 

EDUCATION REQUIRED (MINIMUM REQUIRED)

·Bachelor’s degree

EXPERIENCE/EDUCATION PREFERRED

• Experience with CMR tools (i.e., Salesforce, project management software, etc.)

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 280734