The Role
As a Solutions Engineer at GoGuardian, you will work alongside our sales and customer experience teams as the ultimate product specialist and provide both pre- and post- sales technical guidance.
You will leverage your technical and people skills to help deliver customer solutions and become a trusted advisor in the process. You should be highly self-motivated and extremely curious to learn more about GoGuardian’s products and the vast problems they can solve.
What You'll Do
- Technical Expertise: Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations.
- Client Engagement: Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment.
- Sales Support: Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge.
- Relationship Management: Build and maintain strong relationships with customers throughout the sales process and beyond.
- Onboarding & Implementation: Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions.
- Problem Solving: Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance.
- Documentation & Communication: Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned.
Who You Are
- 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred.
- Strong background combining business acumen and technical expertise.
- Excellent verbal and written communication skills; ability to create detailed documentation.
- Proven ability to build rapport with both internal teams and client stakeholders.
- Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
- B.S. in Computer Science, Engineering, or a related field.
What We Offer
- Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
- Flexible time off, 13 paid holidays, paid parental leave and a paid year-end holiday break.
- A robust catalog of benefits that support your professional growth and personal wellbeing: wellness days, work from home funds, fertility & adoption reimbursement, and more…
Plus the intangible:
- A varied and challenging role in a global and highly innovative high-growth company.
- Supportive, driven colleagues who have your back and share your passion.
The typical base salary range for this position is $65,000 - $75,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
