Project Manager I, Mid-Size Districts

Panorama Education • Full-time • Boston, Massachusetts, United States • $65,200 - $87,000 / year • 1w ago

About the Role:

We're looking for a Project Manager to join our growing Client Experience (CX) team and support client projects with best-in-class service. Could this be you?

In this highly visible role, as a Project Manager you will become an expert in our Panorama products and services to successfully design and implement survey programs and collaborate with cross functional teams to maximize client value and adoption for clients in our Premier service tier. Our clients in this segment are typically schools and districts serving between 9,000 to 15,000 students

You’ll need strong customer service, organization, communication, technical and problem solving skills to be successful.

Responsibilities:

You will manage a portfolio of 50 or more clients that sit within the Premier/Mid-Size tier client segment
Deliver projects on time and error free by collaborating cross-functionally with other stakeholders such as Survey Operations & Technical Support
Implement strategies to increase product adoption and maximize client value by collaborating with our Account Management Team
Troubleshoot and successfully triage supports for clients experiencing technical issues by collaborating with our technical teams such as Tech Support and Engineering
You’ll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight
You’ll make sure our clients receive the highest level of service across all communication channels
You’ll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight
You will build your leadership on the team by supporting some functional and cross functional strategic projects aligned with the CX and company wide goals as needed

Our Ideal Candidate Has:

Experience supporting a high volume of clients and stakeholders simulteanously in the SAAS industry

0-2 years experience in a client facing role supporting partners/clients in the SaaS industry
Experience working with a diverse set of clients from both high touch and self serve
Ability to drive product adoption and maximize client value
Experience/background in Education/EdTech is a plus

Superior project management and communication skills

Proven ability to manage a number of projects on tight deadlines with a high level of organization and accuracy
Leverages various methods to keep portfolio and projects on track and the appropriate stakeholders informed
Experience working across multiple cross functional teams to problem solve and support client health
Communicates effectively and accurately to multiple stakeholder

Tech savvy and a quick learner

Experience troubleshooting technical issues quickly & accurately
Can explain complex technical concepts or features clearly and accurately to different types of stakeholders
Experience leveraging tools to maximize efficiencies and maintain portfolio organization

Base Salary: $65,200 - $87,000