At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you!
We are looking for an experienced individual to oversee the design, implementation and evolution of our strategic learning & development (L&D) program, Reach.
The Reach L&D Leader will be responsible for driving the future strategy of the Reach program, including Learning and Development, the Connections team, the operational execution of the program and partnering to create the system behind the strategy. In addition, the Reach L&D Leader will align this work with other Apple growth and development initiatives, including global People strategies, to provide the best resources, information, and opportunities to AppleCare employees.
We are looking for an influencer and organizer who thrives in an environment of complexity and can seamlessly connect strategy to execution. This Senior Leader will need big-picture vision, and the drive and tactical ability to make that vision a reality. The Reach L&D Leader needs an in-depth understanding of adult learning theory principles and are able to balance responsibilities as an instructional designer and program manager.
You will make a substantial impact by developing learner-centric experiences and aligning them to our business priorities. This role requires the ability to find opportunities to improve employee development through change and creativity - proposing and developing the appropriate learning solution(s).
Responsibilities include:
Build upon the multi-year vision, goals and priorities for the Reach program with a focus on innovation, impact, and operational excellence
Align program with business needs to foster and support employee development, growth and culture goals
Drive and maintain Senior Leadership engagement and alignment, facilitating and supporting key decisions
Partner with global, regional, and business DRIs and leadership teams to understand needs, recommend resource models, and lead design of support resources
Direct operational execution while managing multiple priorities and program complexity
Influence engagement with Reach through annual People processes including APR, TCP, Engagement Survey
Partner with other development programs and cross-functional teams across Apple and AppleCare to create a community of practice
Partner with third party vendors to deliver best in class services to AppleCare Support, including potentially third party coaches, assessments, and learning platforms.
Develop strong collaborative relationships, across all levels, as a trusted advisor for key partner teams
Use data to determine focus areas, drive results and progress, recommend org-wide actions and report impact
Design and direct end-to-end program communications, training, and engagement strategy to drive a holistic change management strategy
Minimum Qualifications
Minimum Qualifications- 10 yrs+ of relevant experience in a corporate L&D organization, including L&D program management experience
- 5+ years people leadership experience, preferably with experience leading managers
- Prior experience leading highly effective and experienced teams, specifically project based teams
- Strategic thinker who is able to connect dots and see the bigger picture.
- Ability to mobilize, inspire, and lead teams without direct authority and manage conflicting stakeholder interests effectively
- Experience building employee development programs that balance the needs of a large global organization.
- Shown to contribute consistently and positively in a fast-paced, changing environment and be able to address resistance as needed. Demonstrated ability to manage and anticipate change.
- Ability to drive and sustain engagement across multiple global people initiatives, both strategic and foundational
- Self-starter who possesses exceptional time management and organizational skills with great attention to detail.
- Proven success effectively leading and implementing programs, initiatives, tools, and/or processes
- Bachelor’s degree or equivalent experience
Key Qualifications
Key QualificationsPreferred Qualifications
Preferred Qualifications- Master’s degree
- Project Management Certification
- 15+ years work experience in L&D, with 10+ years in a people manager role.
- Develop agile processes, tools, communications, and feedback mechanisms focused on achieving operational excellence and rich, consistent feedback for continuous improvement
Education & Experience
Education & ExperienceAdditional Requirements
Additional RequirementsMore
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
