Incident IQ Tier 2 Support Specialist
Tier 2 Support Specialist Overview:
As a Tier 2 Support Specialist, you will play a pivotal role in enhancing the experience of our
customers by providing technical assistance to the Sales and Customer Success teams. Your
expertise in our application will enable you to communicate effectively and bridge any gaps in
understanding among team members. You will be a strong advocate for our customers, relaying
their concerns and needs to ensure continuous improvement in our products and services.
Tier 2 Support Specialist Responsibilities:
- Deliver exceptional customer experiences, ensuring high levels of satisfaction across all
- Incident IQ clients
- Collaborate closely with Sales and Customer Success teams to troubleshoot and resolve
- technical issues promptly.
- Maintain and optimize SQL databases to support customer queries and system
- performance.
- Advocate for customer needs within the organization, identifying areas for enhancement
- in our products and services.
- Required Experience:
- 1-2 years of experience in a technical role (e.g., engineering, technical sales, or
- support).
- Proficiency in Microsoft SQL and MongoDB.
- Familiarity with web APIs and API platforms.
Tier 2 Support Specialist Requirements:
- 2+ years of experience in a technical role (e.g., engineering, technical sales, or support).
- 1+ years of experience with Microsoft SQL and MongoDB.
- 1+ years of experience with APIs and API platforms.
- Experience working with Azure DevOps.
- Knowledge of C# and JavaScript.
