Job Title
Content Support Specialist, Architecture & Engineering (Part Time)
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The (Part-Time) Content Specialist provides support to the Content team. They are responsible for sourcing & recruiting subject matter experts (SMEs), processing SME-reviewed errata, writing documentation, requesting & recording permissions, data entry & management, and organizing files, folders, databases, spreadsheets & other tools and resources that the content team uses to develop high-quality content for PPI products.
Primary Responsibilities
Errata Processing Daily (As agreed upon with manager)
- Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors
- Make note of any feedback for SME and share with Content Specialist (FT)
- Follow up with SMEs who are overdue returning their errata evaluations/corrections
- Send batched errata corrections to typesetter
- In cooperation with the Content Specialist, onboard and train new errata SMEs
- Occasionally email errata SMEs to assign errata separately from the errata system
SME Recruitment, Training, & Maintenance of SME Database
Daily/Weekly, as agreed upon with manager
- Research and organize SME lead sources
- Email leads to gauge interest and potentially on-board for current projects, errata, or the general database
- Use good communication skills and professional language to accurately represent PPI and the nature & expectations of SME work
- As requested by Content Specialists (FT), source SMEs with particular areas of expertise for current projects
- Support the Content Specialist (FT) by attending project scope meetings with SME, sending training videos and documents to SME, and, when necessary, providing live 1:1 training to ensure SME understanding of projects tasks & goals
Minimum Qualifications
- Bachelor’s Degree in English, Communications, Publishing, Engineering, Architecture, or related fields
- 2 years of experience in Author management, data management, publishing services, technical content
- Experience in higher education publishing preferred.
- Licensure/subject knowledge in engineering or architecture a plus but not required.
- Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets, Adobe
Technical Competencies:
- Create and modify spreadsheets, including pivot tables, drop-down lists, and v-lookups
- Use Adobe Comment toolbar to markup PDFs
- Train SMEs/authors on how to use systems & software; and assist with troubleshooting
Skills and Ability:
- Excellent interpersonal, written, and verbal communication skills
- Deductive reasoning and problem-solving skills, with a strong attention to detail
- Ability to change focus and prioritize projects based on organization needs
- Team player who likes to support/help and share information
Other/Preferred Qualifications:
- Experience recruiting (sourcing, contacting, organizing leads, subject matter experts or independent contractors.
We offer a competitive benefits package including:
Remote work providing flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories
And so much more!
#LI-NMB
#LI-Remote
The salary range for this position is $28 - $33 per hour.
Location
Remote/Nationwide, USA
Additional Locations
Employee Type
Employee
Job Functional Area
Content/Material Creation
Business Unit
00079 Kaplan Professional
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
