Job Title
Supervisor, College Credit Academic Success
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
About the University Partners (UP) & Innovation Group
Kaplan North America’s University Partners (UP) & Innovation group validates, incubates, and scales new businesses and products through both B2B2C and B2C models in partnership with leading higher education institutions.
The UP & Innovation group’s vision is to reinvent and lead the market for non-degree higher education programs by providing students with the best college- and career-focused educational experiences in partnership with the world’s most respected and innovative universities. We deliver exceptional, brand-enhancing value to our partners and inspire students everywhere to build futures out of their passions by providing exceptional learning experiences along the path to college and career.
The UP & Innovation Group’s Supervisor, Academic Success is responsible for supporting student success across the group’s growing portfolio of programs via the management of mentor, TA, or similar academic support activities. The Supervisor, Academic Success will directly recruit, hire, train, manage, and support a pool of part-time Teachers Assistants (TAs) and Lead TAs that support online College Credit courses that Kaplan operates on behalf of university partners. The Supervisor may also directly support students as a TA or Lead TA, as business needs require. The Supervisor will also have the opportunity, in collaboration with the Manager, to continuously evolve how TAs promote student success and satisfaction.
This role will share responsibility with the Academic Success team for the following metrics:
TA performance and timeliness with key student-facing activities, e.g. assignment feedback, on-time grading, and student support
Student satisfaction, as measured by TA ratings, NPS, and other student feedback
Student success, as measured by pass rates and other learning outcomes
TA engagement and satisfaction, as measured by retention and survey responses
Primary/Key Responsibilities
Performance Management & Supervision
Continuous Improvement of the College Credit TA Program
Monitor and evaluate the TA program's impact on student success outcomes
Develop and implement grading calibration tools and processes to deliver consistent grading standards across students and cohorts
Regularly analyze behavioral and grading data to identify trends and areas for improvement
Collaborate with cross-functional partners (Product, Marketing, Technology, etc.) to continuously improve the overall academic experience for both students and TAs
Support Shared Outcomes for the Academic Success Team
Collaborate with Manager and other Supervisors to support the overall management of part-time employees to deliver consistently high-quality academic experiences
Contribute to engagement and job satisfaction across the broader Academic Success community
Help manage and regularly update/iterate knowledge management and training resources for the Academic Success team
Support data-driven experiments and iterations to evolve how the Academic Success team delivers customer value throughout the academic experience
Minimum Qualifications
Bachelor’s degree required
Minimum 3 years professional experience in education field
Minimum 1 year experience in a supervisory role
Experience grading college-level coursework
Track record of independently executing work at the highest level of excellence
Demonstrated success in helping others to success in a mentor, tutor, coach, manager, or similar capacity
Demonstrated ability to quickly master new assignments, systems, and processes
Demonstrated ability to identify when to ask for help; identify, correct, and learn from mistakes; identify opportunities for improvement and suggest new approaches
Excellent written communication skills across email, messaging platforms, etc.
Experience and skilled in working remotely full-time, both independently and collaboratively
Ability to thrive in an innovative, creative, and teamwork-oriented professional environment with evolving job responsibilities
Ability to flex remote working hours in order to meet business objectives (e.g., being responsive to urgent employee messages during some evenings and weekends)
Preferred Qualifications
We offer a competitive benefits package including:
Remote work providing flexible work/life balance
Comprehensive Retirement Packageautomatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Programprovides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefitsand new hire eligibility starts day-1 of employment
Generous Paid Time Offincludes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!
For full-time positions, Kaplan has two Salary Grades, this position is a position is a Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.
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Location
Remote/Nationwide, USA
Additional Locations
Employee Type
Employee
Job Functional Area
Business Unit
00072 Kaplan Test Prep
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
