Summary
The Associate Director of Program Implementation will report to the Director of Program Implementation and work closely with the Program Manager(s) to support the successful implementation of CDI’s tools and resources on college campuses across the country. This position will focus on relationship management of an assigned portfolio of partner campuses, guiding each campus through the stages of implementation (planning, implementation, analysis, learning and refining, retention and renewal, and contracting). The Associate Director of Program Implementation will also be a skilled project manager, ensuring on-track execution and communications for internal and external audiences, and play a key role in data tracking and processes.
The position may require some travel, approximately 3-5 days per quarter.
Responsibilities
Implementation and Relationship Management:
Serve as the relationship owner for an assigned portfolio of confirmed campus partners.
Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners, leading each partner through a planning process that results in a clear, concrete implementation plan for embedding CDI’s suite of tools and resources within their campus community.
Provide consistent stewardship and support to each partner to ensure they are able to effectively implement CDI’s programs, identify and address challenges, and promote engagement, completion, and saturation.
Develop, in collaboration with other teams, and distribute resources that support partners in deepening their work with constructive dialogue.
Track regular and year-over-year implementation progress for partners in internal project management tools, such as Asana and HubSpot, ensuring data is accurate and accessible, and able to be monitored against OKRs and growth strategies.
Provide timely, professional, and tailored communications to partners, in the form of emails, newsletters, and other media.
Lead renewal strategy and contracting for individual portfolio of partners, contributing to an annual average of 75% retention for all partner accounts.
As needed, lead Professional Learning Communities and other Communities of Practice for partners.
At the direction of the Director of Program Implementation, provide implementation support, including logistical and product support, for other partners within the Growth portfolio, such as workplaces, high schools, etc.
Strategy and Growth:
Gather and analyze feedback, learnings, and data from partners throughout the year to provide a holistic view of assigned portfolio and recommendations for future work.
Develop subject matter expertise on higher education, particularly in the pathways in which CDI works, and constructive dialogue, and stay abreast of trends and developments in the field.
Support retention, renewal, and expansion efforts including contributing to the build and execution of renewal and partner retention strategies
Identify process inefficiencies and areas for optimization in partnership management, implementation procedures, and implementation resources, and contribute to the development of resources and optimizations.
Cross-Functional Collaboration:
Coordinate implementation needs across multiple team members and departments, fostering collaboration, alignment, and shared understanding of processes, projects, and objectives.
Collaborate closely with Growth team members and Content, Research, Product, and Operations teams to ensure seamless alignment of goals and effective execution of CDI programming.
Foster open communication and coordination to enhance cross-functional collaboration.
Benefits
Compensation —$90-100k
A Mission-Driven Culture — we practice what we preach, so our work culture is characterized by intellectual humility, continuous improvement, and open-mindedness
Remote-First — CDI was founded as a remote-first organization, and we work hard to maintain a strong team culture across vast distances
Unlimited PTO
Other Benefits — employer-supported health, vision and dental plans, subsidized parental leave, 3% 401k match, short- and long-term disability insurance, life and AD&D insurance, $1,000 annual professional development budget.
Qualifications
5-7 years of experience in partnership management, program implementation or oversight, or related roles within nonprofit organizations, higher education, or EdTech; ideally, some direct experience in higher education
Exceptionally skilled at building authentic, durable relationships
Ability to effectively navigate large, complex systems and organizations
Strong written and verbal communication skills; ability to explain complex concepts, say no with tact, and build rapport virtually
Strong public speaking skills, able to develop and deliver presentations for diverse audiences
Exceptional project management skills; proven ability to manage multiple tasks, priorities, and stakeholders simultaneously
Strong analytical skills with the ability to extract valuable insights from data
Bachelor's degree or equivalent practical experience
Bonus: Proficiency in CRM software (e.g. HubSpot) and project management tools (e.g. Asana)
