Overview
We are seeking a Family Support Specialist - Bilingual (remote) to join our growing team!
Position Overview
Provide general support to end user families in English & Spanish.
Responsibilities & Qualifications
Position Summary
- Possess and maintain a working knowledge of the Financial Aid, Tuition Management, Admissions, and Enrollment processes both from a parent's and school's point of view to help them complete the processes as it pertains to the product
- Respond to customer inquiries by telephone, chat or e-mail to provide non-technical problem resolution
- Resolve routine and basic problems and communicates solution or requested information to the customer
- Assist with customer de-escalations
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
- Meets or exceeds expected activity and outcomes goals/KPI’s
- May utilize a customer relationship application or database to record activities and research product information
- Works under the close direction of senior personnel in the functional area
We are looking for someone who brings
Experience:
- Bilingual in Spanish and English required
- Bachelor's degree or equivalent experience preferred
- Requires 2 or more years of general work experience
- Experience working in customer service preferred
- Possesses a moderate understanding of general aspects of the job
Computer/Technical:
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
Other Skills:
- Excellent verbal and written communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
- Ability to work effectively within a fast-paced, deadline-driven environment
- Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Fraudulent Job Posting Alert: VenturEd Solutions has recently become aware of fraudulent job postings on various social media and recruiting websites purporting to offer employment at our company. These job postings do not originate from VenturEd Solutions. If you encounter a job posting or receive an email claiming to offer employment with VenturEd Solutions, please contact VenturEd Solutions directly at hr@venturedsolutions.com to confirm its validity. Do not click any links, share personal identifying information (e.g., your social security number or scans of a photo ID), or send money in response to any such offer before verifying the originator’s identity. For more on protecting yourself from fraud, visit this article from the Federal Trade Commission (FTC). If you believe you were a victim, contact local authorities or file a complaint with the FTC here.
Total Rewards
Accommodations
VenturEd Solutions welcomes and encourages applications from people with disabilities. Reasonable accommodation is available, on request, for candidates taking part in all aspects of the selection process.
About Us
For more than 40 years, VenturEd Solutions (formerly part of Community Brands) has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional educational experiences.
Our leading software seamlessly integrates all aspects of school management, contributing to overall school success.
Our suite of solutions includes Ravenna Admit, Ravenna Student Management, TADS, School and Student Services (SSS), Educate, TuitionPay, CampusPay, MySchoolWallet, and payment processing.
Through collaborative partnerships with schools, we aim to enhance user experiences, streamline operations, and foster a strong sense of community. Our education solutions are flexible and customized to meet the unique needs of each school.
Why Work Here?
Good People, Doing Good Things: Employees at VenturEd Solutions are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
- Medical, Dental & Vision Benefits
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Purpose-Driven Culture
- Work-Life Balance
- Passionate About Community Involvement
- Company Paid Parental Leave
- Company Paid Short Term Disability
- Remote Flexibility
VenturEd Solutions actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.
