Fabrication and Service Technician

Intelligent Video Solutions (IVS) is presenting a great opportunity to join a fast-growing and innovative technology company. We are looking for a highly organized and detail-oriented Fabrication and Service Technician professional to join our operations team!

Who are we?

IVS is a software company passionate about helping our clients use video to advance their organization's purpose. Unified by the goal of providing outrageous customer service, our team can design, implement and support any size video observation and recording deployment. Our solutions are built from the ground up to support critical user objectives. Our flagship software, VALT, empowers industries including clinical skills training, education, and law enforcement to use video capture more effectively. We are proud to be a Wisconsin-based company and serve customers throughout North America and internationally from our headquarters in Sussex, Wisconsin.

What will you do?

Primary Duties

• Building and assembly of ROAM Carts and other IVS Accessories.
• Draft and update assembly procedures and product revisions documents for ROAM carts.
• Troubleshoot, repair and service ROAM carts both remotely and at customer sites.
• Documenting service work and reporting recurring issues to engineering and support
• Assembly and configuration of IVS Appliances.
• Performing pre-fabrication/assembly/configuration duties when needed.
• Testing defective equipment for warranty returns.
• Setting up and testing devices prior to shipping.
• Running functional tests and recording serial numbers.
• Adhering to established safety practices and policies.

Secondary Duties

• Provide support to installation team on customer projects as additional installer.
• Mounting, cabling and terminating equipment, and testing systems at handoff.

Why work with us?

We create raving fans of our employees by providing a welcoming, supportive, and fun environment and stellar benefits package including:

• Competitive compensation package
• Health, dental, and vision insurance
• Life Insurance and Short-term disability insurance
• Paid time off and paid holidays
• Company-matched 401k Plan
• Company cookouts and events
• Camaraderie and creative outlets

What our employees say about working for IVS!

"The entire team is dedicated to the firm, but we know how to have fun. It is a great balance of work life. " "IVS is a company that values their employees and wants them to enjoy being a part of the company." "I love this place!" "IVS is a great place to work because of the culture. Everyone wants the other to succeed and is happy to help one another."

What this role needs:

• One year’s experience in an assembly, fabrication, AV or low-voltage type role preferred.
• Ability to handle multiple duties efficiently and with accuracy.
• Comfortable with hand and power tools and reading assembly drawings and BOMs
• Basic electrical and low-voltage skills: crimping, terminating Cat5e/Cat6, using a multimeter
• Field service or installation experience preferred
• Basic networking (IP addressing, switches) and Linux command line a plus