Fast Facts
Join McGraw Hill as a Sales Operations Specialist and contribute to our mission of enhancing education through innovative learning solutions. This remote position allows you to support our Sales Field by processing requests efficiently and collaborating to drive process improvements.
Responsibilities: Key responsibilities include creating quotes, managing order issues, converting marketing leads, and collaborating with sales and leadership teams to improve processes.
Skills: Candidates should possess strong customer service skills, data processing abilities, and proficiency in Microsoft Office and SFDC. A keen attention to detail and relationship-building skills are essential.
Qualifications: A bachelor’s degree is preferred, accompanied by industry experience and a solid understanding of educational products.
Location: This is a remote position available to applicants authorized to work within the United States.
Compensation: $35720 - $45000 / Annually
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
The School Education Group, a division of McGraw-Hill Education and the leading provider of print and digital educational materials for Grades PreK-12, is looking for a Sales Operations Specialist to process requests for the Sales Field.
This is a remote position open to applicants authorized to work for any employer within the United States.
What you will be doing:
- Create quotes, samples, pilots, and “free with orders” upon request from Sales Representatives via phone or email
- Convert leads from national and local marketing efforts into contacts within SFDC
- Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives
- Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams
- Communicate information clearly, quickly, and accurately—both verbally and in writing—tailored to sales teams and customers
- Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures
We are looking for someone with:
- Bachelor’s degree preferred, with experience and understanding of the industry and how educational products are sold and delivered
- Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments
- High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools
- Demonstrated ability to build and maintain strong relationships across all levels of an organization
- Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force is preferred
Why work for us?
At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.
The pay range for this position is between $35,720-$45,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email
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