About this Role:
As a D2L Solutions Engineer on the new business sales team, you'll spend every day helping those around you get the most out of D2L products and services. You'll help prospective D2L clients and educators by learning about their unique needs and proposing solutions including D2L products and services to meet those needs. Your passion for teaching and learning makes people want to open up to you, and your expertise in learning technology and how to accomplish nearly anything using the D2L platform makes you a trusted advisor. You're excited to speak to everyone from students and instructors to a CIO, Professors, Vice Chancellors or Chancellors, and your demos and presentations provoke gasps of amazement, if not outright applause.
How You'll Make an Impact:
- Support the sales process by becoming an expert in the Brightspace platform, including functionality, usage, architecture, and deployment.
- You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
- Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
- Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
- Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require.
- Provide feedback to product management teams regarding use cases and trends in the field.
- Create technical documentation and materials as required for your prospects.
- Be the conduit through which internal subject matter experts are contacted and engaged into sales opportunities.
- Engage in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses.
- Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
What You'll Bring to the Role:
- 3+ years' experience in pre-sales, solutions engineering or equivalent role
- Understanding of the ed-tech market
- Knowledge and experience with learning management systems and a deep interest in education
- Deep knowledge of Brightspace LMS as an Admin or Super User is a strong asset
- Experience or knowledge of the Higher Education market is a strong asset
- Technical understanding of enterprise software, web, and database technology
- Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
- Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
- Very comfortable with presenting complex education and technology concepts to a variety of stakeholders
- Be highly engaging in person and virtually
- Must have excellent writing and comprehension skills
- Experience writing RFP responses is an asset
- Ability to work with a distributed team and travel extensively to attend sales presentations, meetings, and conferences as required (up to 50%)
- Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision
