Fast Facts

The Senior Manager of Project Management leads the Systems Integration team, overseeing complex Audio/Visual projects and fostering a culture of collaboration and improvement within the Phoenix office.

Responsibilities: Key responsibilities include mentoring project managers, supporting local operations, coordinating communications, and ensuring project quality and client satisfaction.

Skills: Required skills include 4-6 years in AV project management, strong communication and time management abilities, and proficiency in Microsoft Office. PMP and CTS certifications are preferred.

Qualifications: Preferred qualifications include management experience with high-functioning teams and the ability to handle escalated situations professionally.

Location: This position is located in Phoenix, Arizona, with occasional travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $135,000.

The Senior Manager, Project Management provides strategic leadership and operational oversight for the Project Management team within the Systems Integration department. This role is responsible for driving successful execution of complex integration projects from purchase order through final completion, ensuring adherence to quality, timelines, and client satisfaction. The Senior Manager fosters a culture of collaboration, accountability, and continuous improvement, while mentoring project managers and introducing best practices aligned with organizational standards. Additionally, this position serves as the primary leadership presence for the Phoenix office, supporting local operations and team development. Through proactive communication, problem-solving, and performance management, the Senior Manager ensures projects are delivered efficiently and the team remains engaged, empowered, and aligned with organizational goals.

Responsibilities

Leadership

Ensure project managers feel supported, and that their concerns are listened to and addressed when they arise
Provide coaching to project managers in a supportive way
Clear roadblocks to ensure project managers can work effectively
Nurture a team culture of proactive communication, efficiency, and problem-solving
Inspire team members to constantly improve processes, client relationships, and work delivery
Motivate team members to participate in a collaborative environment
Strengthen the project management team with education and training and hold project managers accountable to process standards
Introducing new project management strategies in accordance with generally accepted PMI principles
In conjunction with the Director of Project Delivery, establish and monitor performance; develop and assign goals, as well as establish priorities
Conduct 1:1 meetings and quarterly/annual reviews with direct reports
Manage PTO requests, approve timesheets, etc.
Manage projects where necessary to assist the team
Mentor new MPMs and members of the Integration team

Local Leadership & Coordination – Phoenix Office

Act as the primary point of contact for site-related matters, coordinating across teams and facilitating communication between the location and broader organization.
Cultural Stewardship – Foster and maintain Bluum's culture and values at the site level, creating an environment where employees feel connected to the company's mission and each other.
Voice of Bluum – Represent Bluum's leadership perspective locally, communicating company initiatives, priorities, and updates while also channeling site-specific feedback and concerns back to leadership.
Community Building – Organize and support activities that strengthen relationships among colleagues and reinforce a sense of belonging at the Phoenix location.
Location Liaison – Partner with facilities, HR, and other functions to address site-specific needs and ensure the location runs smoothly.
This role requires strong interpersonal skills, cultural awareness, and the ability to influence without direct authority while balancing responsibilities within your primary job function.

Project Management

Communicate efficiently and effectively between internal and external customers.
Attend Project Management and onsite project related meetings as necessary.
Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the project team and/or customer to make sure that the problem was solved appropriately.
Aid Sales Engineers, Account Executives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
Responsible for project signoff on all projects.
Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
Provide Sales Support Staff and Management with up to date project billing information and project status updates.
Coordinate control system interfacing with control system programmer.
Verify and coordinate the updating of as-built drawings at project completion.
Provide basic system training to customers as needed.
Update Project Completion Tracker and other internal measurable documents.
Recognizing and channeling potential future sales opportunities.
Other duties as assigned

Competency Requirements

Maintains a professional demeanour with fellow employees, vendors, sub-contractors, and clients
Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
Portrays a positive image and always motivates colleagues to ensure continued success
Embraces change and always willing to adopt new practices
Holds self and others accountable
Ability to approach problems logically, under pressure and seek innovative solutions
Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
Understands the needs and perspectives of both internal and external customers
Promotes teamwork and collaboration
Values and respects others, encourages and supports diversity
Ability to work independently with limited supervision

Education & Skill Requirements

Minimum 4-6 years of AV and/or full-lifecycle project management experience
Previous experience managing high functioning teams
Comfortable communicating with clients and third parties
Exemplary time management skills
Collaborate with coworkers and interface with clients
Knowledge of Audio/Visual and Technology installation, products, systems and trends
Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Excellent organizational skills.
Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Skill in handling difficult or escalating situations in a calm and professional manner.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Knowledge of Microsoft Word, Excel, and Outlook required. Internet knowledge and the ability to use the appropriate tools to research are essential.
PMP certification highly preferred
CTS certification highly preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is occasionally required of this position. This travel may include (but not limited to) organizational project management meetings, on-site customer meetings and planning sessions, jobsite walkthroughs, and other on-site responsibilities based on the needs of the project and the organization. The amount of travel will vary significantly based on the location and current project portfolio.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The employee may occasionally be at risk of electrical shock. The noise level in the work environment is usually moderate. Specific job duties that are affected by the environmental conditions are reading, writing, phone conversations and equipment repair.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee must be able sit, walk, talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is regularly required to reach with hands and arms and to stoop, kneel, crouch or crawl. The employee is occasionally required to lift between 30 to 50 pounds and will be required to be on ladders and lifts frequently. Specific vision abilities required by this job include close vision, distance vision, and color vision. Close vision for computer uses, reading/writing and technical repair.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training

It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

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