Fast Facts

Trafera is seeking a Warehouse Supervisor responsible for overseeing daily operations, ensuring efficient processes, and leading a team to meet performance goals in Charlotte, NC.

Responsibilities: Key responsibilities include supervising warehouse activities, managing inventory, optimizing workflows, training staff, and ensuring safety standards are met.

Skills: Required skills include strong leadership, analytical, problem-solving, communication, and the ability to implement continuous improvement projects.

Qualifications: Candidates should have a High School Diploma or GED with 3+ years of experience in warehouse operations or a related role.

Location: The job is based in Charlotte, NC with potential travel to other Trafera locations across the US.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Your contributions as a member of our Warehouse team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow.

Position Summary:

The Warehouse Supervisor is responsible for overseeing daily warehouse operations including ensuring efficient processes for receiving, counting, and storing raw materials and other inventory, accurate order fulfillment, optimizing workflows to meet productivity standards, and ensuring safety standards are met. This is a people leader accountable for leading and managing team performance in support of business objectives.

Competencies:

Nimble Learning

Collaborates

Customer Focus

Instills Trust 

Action Oriented

Courage

Persuaded

Decision Quality

Manages Conflict

Optimize Work Processes

Business Insights

Builds Effective Teams 

Drives Engagement 

Ensures Accountability 

Communication

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role. 

• Supervise and coordinate warehouse activities including establishing efficient processes for receiving, and storing raw materials and other inventory
• Ensure timely and accurate order processing, inventory management, and workflow optimization
• Lead, train, and motivate warehouse staff to achieve performance goals including creating schedules and assigning tasks to maintain operational efficiency
• Identify opportunities for process improvement streamline warehouse operations and work cross functionally to address and resolve shipping delays, damaged goods, customer inquiries or other issues 
• Manage accurate inventory-related data and prepare routine reports regarding inventory, shipments, and staff performance and communicate information with facility leaders and cross-functional teams
• Ensure proper use and maintenance of forklifts, pallet jacks, and other equipment and schedule repairs and preventive maintenance
• Lead, manage, and develop direct reports:

1. Build trusted and effective relationships to support an organizational culture that lives the values and foster a culture of cross-facility inclusion by promoting collaboration, communication and shared identity across locations, ensuring all employees feel connected to and valued within the broader organization
2. Maintain active presence within the team, providing daily support and communication to build and foster strong teams and reporting structures
3. Create and implement standard policies and processes throughout the team
4. Demonstrate a continuous improvement mindset and empower the team in these efforts
5. Establish clear expectations and set goals in alignment with strategic plans and ensure accountability for meeting quality and delivery expectations
6. Manage performance and career development to include taking corrective action if necessary
7. Maintain professional competence, knowledge, and skill necessary in your role
8. Maintain effective staffing levels and proactively create succession plans, actively participate in recruiting efforts

Minimum Skills, Abilities, and Requirements: 

• High School Diploma, GED or associate’s degree in operations management, supply chain, business or a relevant field, or the equivalent amount of training and hands-on experience sufficient to perform the essential functions of the position
• 3+ years of progressive experience in warehouse operations or another related role 
• Ability to create and implement continuous improvement projects and lead departmental changes 
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
• Self-directed work style, able to work autonomously, prioritize and deliver results
• Ability to travel to other Trafera locations across the US if necessary. 

Technology and Systems:

• ERP, specifically Infor, Syteline or other workflow processing tools
• CRM, specifically, HubSpot
• Data analytics tools, such as Power BI
• Warehouse management system, such as Factory Track
• Multi-carrier shipping software, such as Pacejet
• Microsoft Office Suite, especially Word and Excel

EEO Statement:

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws. The hiring process includes successfully completing an interview and background screen process including verification through E-Verify.