Fast Facts

The Educational Support Specialist (Spanish-speaking) is a fully remote position responsible for providing academic and administrative support to students and families, while coordinating virtual tutoring sessions and tracking student progress at Tutor Me Education.

Responsibilities: Conduct intakes with families, coordinate instructors, track student progress, provide quality customer service, manage class schedules, and support regional operations in a virtual environment.

Skills: Excellent communication skills in English and Spanish, strong organizational skills, technology proficiency, and ability to manage multiple responsibilities.

Qualifications: Bachelor’s Degree, 2-3 years of experience in a virtual operations environment, and bilingual in English and Spanish required.

Location: Fully Remote

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

This job is fully Remote! Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Support Specialist is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish required
• Proficient in Microsoft Office and Google applications

Fully Remote!

PTO

Etc.