Product Manager, Client Solutions

Job Title: Product Manager, Client Solutions

Department: Product Management

Location: Remote (US)

Reports to: Head of Product, AI

(Salary Range: $125,000 - $140,000/annually)

Who You Are

You know that building AI products for higher education starts with understanding how institutions actually work. In this role, you’ll partner with university leaders to uncover their needs, learn how their systems and data operate, and turn what you discover into clear requirements for our engineering team. You’ll stay close to the work from discovery through go-live, helping ensure each solution works for the people who will use it.

This is a hands-on product delivery role, not a position focused solely on managing a backlog. You’ll work across client and engineering teams to help bring EDDY agents to life, making informed decisions that keep builds moving. As EducationDynamics expands how we help institutions serve the Modern Learner, your work will help turn emerging technology into practical solutions for our partners.

You’ll collaborate with a team distributed across the United States and with external engineering partners, with meaningful overlap during Eastern Time business hours and clear written documentation. Expect approximately 20–30% travel for discovery workshops and pilot kickoffs, where some of the most useful requirements emerge.

Here are the abilities that we seek out:

• Client Delivery: Lead discovery workshops and requirements sessions, support pilots, and triage escalations through go-live across several concurrent institutional engagements and technology stacks.
• Requirement Translation: Turn business requirements into clear specifications that engineering can build from without a second round of interpretation.
• Integration and Data: Partner with engineering on source-system mapping and ingestion design, including identifying gaps between what a client expects its data to contain and what the data actually shows.
• Specification Ownership: Develop PRDs, functional specifications, and acceptance criteria for one or more EDDY agents, guided by the BRDs and roadmap set by the Head of AI Product.
• Decision Latitude: Make and document decisions that do not change scope, cost, or client commitments, keeping builds moving across a distributed team.

Who We Are

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.

What You Offer

Experience

• 5+ years in product management, implementation leadership, or client-facing product delivery, including at least 3 years working in or for higher education.
• Deep experience with at least one higher education system of record, such as a CRM, SIS, or LMS. Examples include Slate, Salesforce Education Cloud, Element451, Banner, Colleague, PeopleSoft, Workday Student, Canvas, or Blackboard.
• Working fluency in SQL and data modeling, including the ability to read schemas, identify problematic joins, and participate in architecture reviews.
• Practical understanding of LLM-based and agentic systems, including retrieval, evaluation, and common failure modes.
• Ability to lead requirements conversations with campus stakeholders and work directly with engineers to turn those findings into buildable specifications.
• Strong written and verbal communication, with a track record of producing clear specifications and keeping clients and distributed teams aligned.
• Sound judgment and creative problem-solving when requirements are incomplete or no established playbook exists.

Preferred Qualifications

• Additional experience in enrollment management, student retention, or student success.
• Exposure to Databricks, dbt, or a modern lakehouse stack.

What We Offer

Our Core Values:

Working Together
We value the people we work with and genuinely enjoy the work we do together.

Working with Standards
We hold ourselves to high standards.

Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Commitment to Advancement

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.

Other advantages to working at EDDY include:

• Medical, dental and vision coverage
• 401K Plan
• Remote work or flexible schedules
• Unlimited Paid Time Off (PTO)
• Training and growth opportunities

Physical Factors

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:?While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment:?While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.