Fast Facts

The Vice-President for Outreach and Emergency Programs at Pine Street Inn will lead 24/7 emergency shelter operations and outreach programs to combat homelessness in New England, with a focus on strategic direction and resource delivery to clients.

Responsibilities: Key responsibilities include managing emergency shelter operations, strategic planning, budget oversight, compliance with regulations, and developing relationships with community stakeholders.

Skills: Candidates must demonstrate strong leadership in emergency services, operational management, financial oversight, and a deep understanding of trauma and homelessness issues.

Qualifications: Preferred candidates will have extensive experience in emergency services leadership in 24/7 environments and a robust network within government and human services.

Location: The position is based in Boston, MA, and requires 3 days of in-office work per week.

Compensation: $165000 - $180000 / Annually

Are you an accomplished human services leader ready to expertly steer emergency shelter operations and street outreach programs for the largest homeless services provider in New England?

Boston-based Pine Street Inn (PSI) partners with individuals experiencing homelessness to help them move from the streets and shelter to a home and assists formerly unhoused individuals in retaining housing. They provide street outreach, emergency services, supportive housing, job training and connections to employment. Pine Street Inn tirelessly advocates for collaborative solutions to end homelessness. Their mission is to end homelessness by making permanent housing a reality for all.

Reporting to the Chief of Programs, the Vice President for Outreach and Emergency Programs will provide leadership, strategic direction and planning for Pine Street Inn’s $40 million portfolio of 24/7 triage, emergency shelter and outreach programs. This includes the full continuum of support to unsheltered clients from emergency, basic needs, to clinical and rehousing services; as well as the entryway to emergency shelter and daily 24/7 operations at four locations.

The ideal candidate will bring extensive experience in emergency services leadership, personnel management at scale, programs operations and planning, and best practices in trauma-Informed care. They will have a well-developed government and human services network and a commitment to the mission of ending homelessness. This highly visible position sits on the Pine Street Inn’s Program leadership team.

Major Responsibilities

Align and lead the work of the Emergency Shelter operations and Street outreach programs portfolio towards Pine Street’s mission, vision, values, strategic plan and annual program and financial plans with a focus on streamlining resource delivery to unsheltered clients and guests of the shelters.
Participate in strategic planning and program development with Senior Directors, peers and leadership team, continuously evaluating performance and identifying opportunities for improvement.
Partner with the Vice President of Strategy and Planning, Program Planning and leadership to continuously improve programming and services and ensure compliance with all regulatory and contractual expectations.
Develop and oversee program budgets, monitor expenditures and control costs in partnership with the budget management department to achieve short and long-term financial objectives.
Ensure procedures and policies are in place and implemented for all shelter and outreach departments, including inventory control systems, shift coverage, as well as standard operating procedures and protocols.
Monitor the external environment related to sheltered and unsheltered individuals and proactively plan to respond to changes in need, demand, etc. while partnering with community stakeholders to coordinate services and responses to demands.
Maintain relationships with state and local funders, as well as community stakeholders and other providers, representing PSI as needed in the community and collaborating to respond to critical needs and environmental changes.
Oversee and provide leadership to the Inn’s Corporate Compliance Committee; coordinate the development and implementation of quality improvement initiatives.
Ensure all licensing and regulatory procedures are in full compliance with all local, state and federal requirements and identify any high-risk compliance areas, working with directors and interdepartmentally to develop mitigation strategies.
Oversee the agency’s emergency/contingency plans for assigned programs and provide stable and consistent on-site management and leadership as necessary during emergencies.
Lead, manage, support and retain clinical, professional and frontline staff who work directly with individuals with untreated mental illness, substance use issues and who likely have experienced significant trauma.
Support teams through organizational and programmatic change with an eye toward continuous learning and high performance.
Maximize opportunities to build a welcoming workplace for all staff, guests, clients and tenants and actively pursue opportunities to support employees’ professional development journey.
Undertake other duties and/or assignments as assigned by Chief of Programs.

Preferred Qualifications

Proven leadership and financial management experience with a significant emergency services organization, ideally in 24/7 environments.
Strong operational management background, with proven success leading large teams and managing complex, multi-site operations.
Expert and proactive project planning and program development experience at scale.
Ability to build and manage relationships with federal, state, and city government agencies, as well as other external partners.
Understanding of trauma, substance abuse, mental health challenges, and homelessness with the ability to collaborate with cross-functional teams.
Hybrid role - requires three days weekly in PSI office or in field.

Benefits & Salary

Benefits include a hybrid work schedule, medical, dental, vision, life, and disability insurance, a flexible spending account, 403(b) with employer match after one year; paid time off including vacation, personal, and holiday time, sick time, education assistance, commuter benefits, and more!
Salary commensurate with experience and qualifications; range of $165,000 - $180,000

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Vice-President for Outreach and Emergency Programs