IT Automations and Support Specialist

🇺🇸In-Person - United States$45K–$65K/yri3h ago

Corporate Operations IT Support Automation Engineering Systems Integration Process Improvement Helpdesk Support

Summary

IT Automations and Support Specialist who designs and implements automation solutions across SaaS platforms while providing helpdesk support to employees. This role bridges IT operations and automation engineering to reduce manual processes and improve organizational efficiency.

Key Responsibilities: Build and maintain automated workflows using Okta, Slack, Workato, and APIs while responding to helpdesk tickets and troubleshooting employee issues. Additional duties include IT onboarding, hardware procurement, software deployments, asset management, and documentation of automation logic and process improvements.

Skills & Tools: Proficiency with automation platforms (Workato, APIs, scripting), Google Workspace administration, Okta SSO, Slack, Jira, and ticketing systems, combined with strong process analysis and API troubleshooting capabilities. Soft skills include communication, basic Agile understanding, and information security fundamentals knowledge.

Qualifications: 2-5 years of IT support experience with demonstrated workflow or automation platform experience and cross-platform system integration background. Requires understanding of service desk software, API documentation, and Information Security fundamentals.

Location: United States

Compensation: Not provided by employer. Typical compensation for this role is $65,000 – $85,000/year based on title, seniority, and location.

Job Description

What You'll Do::

Implement Automations via Okta, Slack, and or Workato:
- Identify repetitive manual processes and own automation initiatives from design through implementation, including solution design, testing, documentation, and post-deployment monitoring

What You Should Have::

2-5 years IT support experience
Basic Agile understanding
Experience building workflows or automation using APIs, scripting, or automation platforms
Experience integrating systems or automating cross-platform processes
Ability to analyze processes and design scalable, efficient solutions
Comfort reading and troubleshooting API documentation
Experience using service desk/ticketing software to receive/respond to requests
Understanding of Information Security fundamentals - Phishing defense, passwords, VPN use on public networks
Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com.

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