Fast Facts

Bard College is seeking a friendly and technically skilled Helpdesk Technician to provide end-user support for administration, faculty, and students through various channels.

Responsibilities: The technician will handle Helpdesk calls, emails, and in-person support, manage inventory, provide event support, and train student employees.

Skills: Required skills include experience supporting Macs and PCs, strong communication abilities, and practical knowledge in IT support and troubleshooting.

Qualifications: Preferred qualifications include 1-2 years of Helpdesk experience, familiarity with ticketing applications, and experience with Google Workspace and Microsoft Office.

Location: Annandale on Hudson, USA

Compensation: $26 - $27 / Hourly

Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT’s User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician is responsible for phone and in-person end-user technology support for Bard’s administration, faculty, and students.

Essential Duties

Responding to Helpdesk calls, emails, and walk-ins
Field calls/office visits/remote support as necessary
Entry of support tickets for other groups within IT
Special event support
Inventory management and updates
Student employee training and scheduling
Computer lab and printer maintenance
Other tasks as assigned
1-2 years? experience supporting Macs, PCs, printers, software & hardware
Ability to communicate clearly and precisely, both verbally and in writing
Practical knowledge and experience with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools
Ability to develop understanding of college business practices and software
Flexible, positive, and courteous public service demeanor
Ability to work independently, multi-task and prioritize effectively
Excellent organizational skills

Preferred Qualifications

1-2 years Helpdesk experience
Experience in college environments
Familiarity with Helpdesk ticketing applications such as WebHelpdesk
Familiarity with Google Workspace and Microsoft Office Suite
Familiarity with video conferencing applications such as Zoom and Google Meets

To apply, please submit a cover letter, resume, and three professional references to Interfolio.

Compensation: $26-$27,25/hour

This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview

We are pleased to offer our full-time employees an excellent benefit package which includes; multiple health insurance options; TIAA retirement plans ; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/ .

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

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Helpdesk Technician