Fast Facts

Bezos Academy is seeking an experienced Senior Fulfillment Manager to lead product fulfillment operations and manage third-party logistics, ensuring efficient delivery to support early childhood development initiatives.

Responsibilities: Oversee product fulfillment, manage logistics partnerships, drive cost optimization, ensure customer satisfaction, and create efficient supply chain solutions for early childhood programs.

Skills: Relevant experience in e-commerce fulfillment, logistics management, financial fluency, and proficiency with order management systems and customer service platforms.

Qualifications: A Bachelor's degree or equivalent experience, with 8+ years in fulfillment operations; advanced degree and direct-to-consumer experience preferred.

Location: The position is based in Seattle, WA with relocation support available, and occasional travel of up to 20%.

Compensation: $111000 - $183000 / Annually

As the Senior Fulfillment Manager at Bezos Academy, you will oversee all aspects of physical product fulfillment and support a new initiative for children in their first three years of life. You will join a founding team that is inventing scalable solutions to challenges in early childhood development. You will manage our third-party logistics (3PL) provider(s) and related resources to ensure timely and accurate delivery. You will lead cost-optimization initiatives across fulfillment operations, including warehousing, shipping, and last-mile delivery. You'll focus on driving efficiency while maintaining high service levels and customer satisfaction standards. You will ensure our products reach caregivers seamlessly and they consistently deliver exceptional customer service.

Grounded in our leadership principles, the strategies you create and deliver will enable us to scale our impact. You bring deep experience managing 3PL partnerships, driving operational excellence, cost savings, and enhancing direct-to-consumer fulfillment experiences. You will find yourself in a fast-paced, start-up environment where you will create a supply chain to ensure the efficient delivery of goods to diverse families nationwide to support child development. Above all, you share our passion to invent solutions for early childhood education in under-resourced communities.

LOCATION

Seattle, WA
Relocation support is available for those willing to relocate to Seattle, WA.

COMPENSATION & BENEFITS

This is a full-time, benefits-eligible, exempt (salaried) position.
The full salary range for this position in Seattle, WA is $111,000 - $183,000 per year. The upper third of the salary range is typically reserved for employees who have been in the role for multiple years and have demonstrated strong performance over time. Starting salary will vary by qualifications and prior experience.
This role includes 15 paid days of vacation, 4 days of paid personal time off, 7 paid days of sick (care) time, 9 paid holidays, 5 paid days off for an organization-wide winter break, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS

Bachelor’s degree or equivalent experience
Eight or more years of relevant experience in ecommerce fulfillment operations or logistics
Extensive experience with fulfillment standard operating procedures (SOPs), e-commerce order management, warehouse management systems, and inventory control
Financial fluency with exceptional attention to detail and a proven track record of owning fulfillment, shipping, and logistics costs and outcomes
Ability to travel up to 20% of the time

PREFERRED QUALIFICATIONS

Advanced degree in supply chain management, logistics, business, or a related field
A history of managing direct-to-consumer 3PL relationships and overseeing last-mile logistics support for consumer products
Experience managing subscription box kitting
Demonstrated expertise with order management systems (Shopify, BigCommerce, Magento, ShipBob, etc.) and customer service platforms (e.g., Zendesk, Gorgias)
Experience scaling fulfillment for a fast-growing direct-to-consumer brand
Proven prioritization, communication, and decision-making skills that enable strong outcomes in a fast-paced, high growth environment

Please click here for a full job description.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

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Senior Fulfillment Manager