Fast Facts

Join WGU as an Associate Systems Engineer, where you will enhance user experience through systems administration and Salesforce customization, working towards a mission of expanding access to higher education.

Responsibilities: Administer the systems environment for user access and training, maintain Salesforce customization, and support productivity solutions like Microsoft 365 and Google G Suite.

Skills: Knowledge of Microsoft systems such as Active Directory and Exchange, basic PowerShell skills, and excellent customer service abilities.

Qualifications: High School Diploma or equivalent with 1 year of IT administration experience, preferable qualification includes Microsoft Certified Professional.

Location: Salt Lake City Office, United States of America

Compensation: $59500 - $89300 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 401Pay Range: $59,500.00 - $89,300.00

Job Description

The Associate Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the systems environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. An associate will have an understanding of basic Salesforce standardize tasks and will apply them in under close supervision of management.

Job Duties

Supports and maintains the productivity experience (messaging & collaboration technologies) solution anchored but not limited to the Microsoft 365 and Google G Suite platforms.

Supports Active Directory users, groups, and attributes.

Creates and updates simple rules for Dynamic Distribution Lists in Exchange and Dynamic Security Groups in Entra ID.

Partners with Product teams to identify platform capability and functional business requirements.

Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.

Contributes to technical discussions with stakeholders that drive decisions and implementation plans.

Contributes to the engineering area with effective agile delivery processes and service metrics.

Participates in vendor relationship management across Collaborative Platform products.

Performs other job-related duties as assigned.

KSAs

Ability to multitask effectively under a deadline
Broad knowledge of other Microsoft systems infrastructure products, such as Active Directory, Entra ID, Exchange, Azure, and Windows Server
Basic PowerShell scripting and development skills
Knowledge and experience with ServiceNow
Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft 365, client profile migration, and mailbox migration
Excellent customer service skills
Excellent written, oral, interpersonal, and presentation skills
Excellent analytical and problem-solving abilities
Ability to work in a team-oriented, collaborative environment
Ability to provide user guidance, documentation, and consultation
Good knowledge of authentication mechanisms
Expertise with coordinating customer support (Tier-1 or Tier-2) personnel with M365-related incidents and tasks
Expertise in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors, as needed, for resolution of business-impacting problems.
Ability to follow oral and written instructions in English

Minimum Qualifications

High School Diploma or equivalent
1 year of experience with mid-level (Tier-2 or 3) administration and engineering in an enterprise IT environment, having performed operational and break/fix activity
Experience contributing to information system design, governance, process, and procedure documentation
Git version control experience
Some experience with the design and implementation of IT projects and major efforts, including documentation, communication, and coordination of all components
Participation in a 24/7 on-call rotation
Equivalent relevant experience performing the essential functions of this job may substitute for the education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.

Preferred Qualifications

Microsoft Certified Professional
Experience with Microsoft Exchange, including 2016 and Online versions
Experience with Microsoft SharePoint Online, with expertise in implementing and supporting OneDrive for Business
Experience with Microsoft Teams for Business Online administration
Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, and Power Virtual Assistant
Experience with web-based Microsoft Office Online applications, including Word Online, Excel Online, PowerPoint Online, and OneNote Online
Experience with Active Directory Federation Services and Entra ID Connect
Understanding of legacy authentication technologies

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Associate Systems Engineer