Fast Facts

Per Scholas is seeking a Manager of Classroom & Technology Support who will oversee daily operations concerning classroom technology, ensuring effective functionality across multiple sites and enhancing the technological environment in alignment with organizational goals.

Responsibilities: Key responsibilities include supervising classroom technology operations, managing support requests, providing technical support, and conducting training sessions for staff on technology use within classrooms.

Skills: Candidates must have strong communication skills, experience in technical support, and the ability to manage multiple projects efficiently.

Qualifications: Preferred qualifications include a graduate of a Per Scholas training program, relevant certifications like CompTIA A+, and a minimum of 1-year experience in a technical support role.

Location: This position is based in Bronx, New York but requires a significant amount of remote work (50% remote), along with travel requirements of 25% to 50%.

Compensation: $65000 - $70000 / Annually

Position: Manager, Classroom & Technology Support

Reports to: Senior Manager, Classroom & Technology Support

Location: Bronx, New York

Modality: Remote 50% must be in compliance with Per Scholas office policy

Travel: 25% to 50%

WHO WE ARE LOOKING FOR:

Per Scholas seeks a motivated and collaborative individual to serve as Manager, Classroom Technology & Support within the Training, Quality, and Education Department. Reporting to the Senior Manager, Classroom & Technology Support, the Manager will oversee daily operations related to classroom technology, ensuring smooth functionality and support across multiple sites. This position plays a pivotal role in supporting the organization’s mission by enhancing classroom technology, managing assets, and collaborating with cross-functional teams to drive innovation and scalability.

WHAT YOU’LL DO:

Work alongside the Senior Manager, Classroom & Technology Support, to complete the tasks below

Classroom Support

Supervise day-to-day classroom technology operations, providing hands-on support and ensuring adherence to established standards.
Collaborate with site leads and facilities teams to implement classroom design improvements based on organizational guidelines.
Monitor and respond to support requests, working closely with local teams to resolve technical challenges in a timely manner.

Technology

Manage the Classroom Technology & Support Ticketing system, triaging tickets to team members or other departments as necessary.
Provide on-the-ground Level 1 and 2 technical support and escalate more complex issues to the Senior Manager or Senior Director as required.
Assist in implementing and coordinating technology rollouts, upgrades, and deployments.
Support the research and testing of new classroom technology solutions and provide feedback for continuous system improvements.
Ensure ongoing alignment of classroom technology with future-proofing and scalability strategies.

Documentation

Maintain and update classroom asset management records across platforms like Salesforce, Smartsheets, Asana, and Asset Tiger.
Develop run books, process guides, and knowledge base articles for classroom technology operations.
Ensure thorough documentation for all classroom technology upgrades, deployments, and maintenance activities.

Teaching and Training

Deliver training sessions for site teams on the use of classroom technology and support tools.
Run workshops for new tools, platforms, and features introduced to classrooms.
Assist in tracking training outcomes and ensuring alignment with organizational KPIs.

Additional Responsibilities

Participation in staff meetings
Contribute to data collection and reporting for classroom technology operations.
Assist with asset procurement, ensuring equipment meets organizational standards and budgetary constraints.
Collaborate with cross-functional teams on large-scale technology and classroom improvement projects.
Support team innovation by contributing to new initiatives and providing feedback to optimize processes.
Participate in staff meetings and represent the team in departmental collaborations.
Perform other responsibilities as assigned by the supervisor

WHAT YOU’LL BRING TO US:

Professional Qualifications

Prefer a graduate of a Per Scholas Training Program
Must have obtained all certifications offered in the training course you participated in (Does not apply to Software Engineer graduates)
Recommended by a Per Scholas Technical Instructor
Relevant certifications such as CompTIA A+, Network+, Cysa+, Project+, Cisco CCNA, Microsoft MCSA, or equivalent are a plus.
Minimum of 1 year of experience in service desk analysis, infrastructure engineering, network administration, or a related field.
Experience working in an educational or non-profit environment is preferred
Flexibility to adapt to changes in schedule
Excellent verbal communication skills
Strong interpersonal skills - Experience working with diverse individuals and groups with varying learning styles; experience in workforce development a plus.
Project Management experience preferred
Process-oriented & highly organized with excellent problem-solving skills
Team-oriented, highly responsive communicator, and excellent verbal and written communication skills.
Interest in being part of a culture of continuous improvement.
EST preferred

Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
You are data-driven, result-oriented, and a forward-looking catalyst for social change.
You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
You are an effective communicator with strong oral and written skills.
You are tech-savvy and can learn quickly.
You are strong at managing your time and can balance multiple projects and tasks.
You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

For this role, we are targeting a salary range of $65,000-$70,000

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Manager, Classroom & Technology Support