Fast Facts

The Senior Program Coach at Waterford.org will provide guidance and support to families during the Waterford Upstart experience while fostering a positive learning environment. This remote role involves effective communication, team collaboration, and individual accountability to enhance family engagement and educational outcomes.

Responsibilities: Key responsibilities include supporting families, managing effective communication, collaborating with team members, and contributing to department goals while maintaining high-quality performance metrics.

Skills: Required skills include proficiency in Google Suite, Microsoft Office, Salesforce, excellent communication skills, and the ability to work with diverse families while demonstrating strong emotional intelligence.

Qualifications: Preferred qualifications include a BS/BA in relevant fields, 4+ years of experience in early education or social work, and proven ability to exceed performance standards in a similar role.

Location: Remote - Anywhere (USA)

Compensation: $24 - $26 / Hourly

Job Details

Job Location: Remote - Anywhere

Salary Range: $24.00 - $26.00 Hourly

Description

The Senior Program Coach's main job is to connect with, support, and guide families through the Waterford Upstart experience. In this role, you'll be an expert in communicating with families, team members, and management to ensure a great program experience. You'll also serve as a role model for other coaches by exceeding departmental standards and helping create a motivational and inclusive environment.

Responsibilities

Provides exceptional guidance and support to families, caregivers, and coaches from diverse backgrounds, ensuring a positive learning experience and a safe workplace
Communicates effectively with an understanding of different cultures and learning goals to tailor coaching strategies for each child’s needs
Participates collaboratively in family events, departmental enhancements, and team meetings while fostering relationships with other teams and departments
Contributes to a positive team environment with creative solutions and fresh perspectives
Builds strong relationships with peers and leadership through trust and shared commitments
Assumes leadership and provides support to the team in the absence of their manager
Monitors Salesforce reports and assists with managing reports for the team
Gives and receives constructive feedback to foster personal and team growth.
Actively listens and respects different perspectives to promote collaboration.
Consistently achieves high-quality scores (90% or above on line items), meets productivity goals and expectations, and successfully manages additional responsibilities as needed.
Meets all minimum number of attempt requirements for all users (Priority 1-4)
Productivity levels are consistently above the required attempts for the families you serve (Provider, Personal, Group, etc.)
Successfully works within the complexities of departmental processes to enhance the family experience, increase usage and progress through the software, and boost family engagement.
Develops innovative solutions and creates processes for their implementation
Contributes to and frequently leads special projects within the department and across departments.
Proficient in Google Suite, Microsoft Office, Salesforce, and Confluence
Evaluates options, makes informed decisions, and adapts quickly to align with overall goals
Continuously champions, promotes, and advances diversity, equity, and inclusion at Waterford.org

Qualifications:

BS/BA in education, family studies, social work, psychology, sociology, or related field, or equivalent experience
4+ years of experience in early education, social work, or a similar field.
At least 1 year of experience as a Program Coach with a consistent Quality Evaluation score (90% or above on line items) for six (+) consecutive months and meeting or exceeding productivity requirements
Required to participate in family events, departmental enhancements, and team meetings while fostering collaboration with other teams and departments.
Demonstrated ability to work effectively with diverse families and understand different cultural perspectives
Excellent customer service and communication skills across phone, email, and text, with strong grammar and professionalism.
Proven ability to work independently, solve problems creatively, and stay organized while responding promptly to updates and team announcements
Able to transition quickly between transactional calls and strategic calls at a moment’s notice
Process-driven, deadline/goal-driven, and detail-oriented
Strong emotional intelligence, cultural humility, and inclusivity
Demonstrated strong work ethic, punctuality, and timely completion of tasks
Strong commitment to maintaining reliable attendance and contributing to a productive and cohesive work environment.
Experience collaborating with colleagues to quickly learn new processes and troubleshoot technical issues.

About Waterford.org

Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.

Our Commitment to Equity & Inclusion

Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $24.00 - $26.00 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Senior Program Coach