Position Summary

As a Mailroom & Shipping Clerk at StrongMind, you will play a vital role in managing all incoming and outgoing mail and shipments, ensuring timely and accurate distribution to internal teams, remote staff, and external recipients. You will also assist with event setup and teardown, track shipments, and oversee student ID distribution. This role requires excellent organization, attention to detail, and the ability to work in a fast-paced, collaborative environment.

Primary Duties and Responsibilities

Mail & Shipping Management:

Incoming Mail Handling:
Receive, sort, and log all incoming mail and packages.
Track incoming shipments, ensuring they are delivered to the correct recipients in a timely manner.
Identify, investigate, and resolve any misdirected or lost incoming shipments.
Outgoing Mail & Shipping:
Prepare and ship outgoing mail and packages, including labeling, postage, and coordination with carriers (USPS, FedEx, UPS, etc.).
Obtain and process orders for shipping inventory, materials, and supplies to remote staff and clientele.
Track and log all outgoing shipments, ensuring visibility into package movement and final destinations.
Communicate with service providers to ensure timely deliveries and request refunds when services fail.
Mailroom & Supplies Maintenance:
Maintain an organized mailroom, ensuring all supplies are stocked and equipment is operational.
Manage supply rooms and service supply stations, keeping management aware of supply shortages.

Additional Responsibilities:

Student ID Distribution:
Pick up student photo IDs from the marketing department and ship them out accordingly.
Log and track student ID shipments to ensure successful delivery.
Event & Office Support:
Assist in setting up and tearing down company events as needed.
Provide additional backup support to department heads.
Perform all other duties as assigned.

Specific Job Skills/Abilities

Strong organizational skills and attention to detail.
Ability to lift, push, pull, and load at least 50 lbs.
Proficiency in basic computer skills, including email, tracking systems, and Microsoft Office.
Strong communication and interpersonal skills.
Ability to work independently and within a team.
Knowledge of shipping services and pricing structures.

Company-wide skills, abilities and expectations:

Communicate clearly and professionally in both written and verbal form
Maintain a high level of customer service with both internal and external customers
Maintain a professional code of conduct, including professional language, actions, and attire
Maintain confidentiality of matters pertaining to clients and co-workers
Acknowledge and accept direction from company leadership
Demonstrate willingness and desire to work and collaborate with clients, co-workers, and the general public
Prioritize work and handle multiple tasks while working independently
Remain organized and plan effectively
Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude
Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement
Commit to professional and personal growth
Embrace a culturally diverse environment
Adapt to change while conveying professionalism
Meet quantitative and qualitative performance expectations and requirements
Own up to the responsibility of the performance of the teams that report to you
Display candor about one’s own opinions with the ability to commit to a final decision even when in disagreement

Education/Training

High school diploma or equivalent required.
1+ years of experience in shipping & receiving, logistics, mailroom, or a similar role preferred.

"More Than a Workplace – A Place to Belong!"

At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.

We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!

What You’ll Love:

A full paid holiday week at Christmas – time to rest, relax, and recharge.
Weekly team celebrations & shoutouts – because your hard work matters!
Quarterly town halls – keeping communication open, honest, and transparent.
Champion spotlights – celebrating those who make a difference.
Flexible & hybrid work options (for select roles) – work-life balance is key.
Delicious perks – cookouts, Thursday treats, and awesome social events.
Community service hours – giving back feels great.
Legendary milestone awards at 10, 15, & 20 years – unforgettable experiences await!
Plus, even more benefits to explore – because we believe in rewarding our people in meaningful ways.

We’re more than just a workplace—we’re a community that celebrates you. Join us and experience a company that truly cares.

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.

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