Fast Facts

Cengage Group is looking for an Inside Sales Consultant to drive revenue growth through customer engagement and account management in a virtual setting, focusing on the education technology sector.

Responsibilities: Key responsibilities include developing strategic sales plans, identifying new business opportunities, managing customer relationships, conducting sales presentations, collaborating with cross-functional teams, and maintaining CRM records.

Skills: Required skills include solution-based sales expertise, strong communication, organizational skills, proficiency in CRM platforms, data analysis capabilities, and a customer-centric approach.

Qualifications: Preferred qualifications include a Bachelor's degree or equivalent experience, with a background in education, publishing, or digital learning environments being advantageous.

Location: Virtual US WA, United States of America

Compensation: $19 - $24 / Hourly

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/

The Inside Sales Consultant is a strategic sales professional responsible for driving revenue growth through proactive customer engagement, consultative selling, and account management. This role involves managing a defined territory or customer segment, identifying new business opportunities, growing existing relationships, and ensuring customer happiness through the full sales lifecycle. The ideal candidate is a self-motivated, tech-savvy individual with a strong background in solution-based sales and a passion for delivering value to customers.

Key Responsibilities

Develop and implement strategic sales plans to meet or exceed revenue targets across assigned accounts or territories.
Identify, qualify, and convert new business opportunities through proactive outreach and consultative engagement.
Manage and grow existing customer relationships, ensuring high levels of happiness, retention, and expansion.
Conduct virtual and in-person sales presentations, product demonstrations, and solution consultations.
Collaborate with cross-functional teams including marketing, customer success, implementation, and product specialists to support customer needs and drive adoption.
Maintain accurate and up-to-date records in CRM systems, including customer interactions, pipeline status, and forecasting.
Analyze customer data and market trends to inform sales strategies and identify upsell or cross-sell opportunities.
Participate in conferences, and virtual events to promote products and build relationships.
Provide post-sale support and coordinate with internal teams to ensure smooth onboarding and implementation.
Stay current on product offerings, industry trends, and competitive landscape.

Required Qualifications

3+ years of successful experience in sales, account management, or customer-facing roles.
Proven ability to meet or exceed sales targets using consultative and solution-based selling techniques.
Strong verbal and written communication skills with the ability to influence and build rapport with diverse collaborators.
Excellent organizational and time management skills; ability to prioritize effectively in a fast-paced environment.
Proficiency with CRM platforms (e.g., Salesforce) and digital communication tools.
Comfortable with data analysis and using insights to drive sales decisions.
Self-starter with a high degree of initiative, adaptability, and resilience.

Preferred Qualifications

Bachelor’s degree or equivalent experience in business, marketing and education.
Experience in education, publishing, ed tech, or digital learning environments.
Knowledge of specific market segments such as K–12, higher education, libraries, or career and technical education (CTE).

Skills You'll Use Every Day

Customer-centric approach with a focus on delivering value and building long-term relationships.
Critical thinking and problem-solving skills.
High energy, competitive spirit, and a drive to succeed.
Collaborative great teammate with the ability to work independently.
Technologically proficient and eager to learn new tools and platforms.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$19.00 - $24.00 USD

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