Fast Facts

Cengage Group is looking for a Student Success Coach to support and guide students through their educational journeys, enhancing their engagement and success via effective coaching and program management.

Responsibilities: The Student Success Coach will assist students from enrollment to completion, manage cohort data, and identify risks to student success while collaborating with internal teams to enhance the overall student experience.

Skills: Required skills include effective communication, problem-solving, relationship-building, organizational proficiency, and data-driven approaches to assess and support at-risk students.

Qualifications: Preferred qualifications include 1-2 years in a student-facing role, a background in Education, Psychology, or Social Work, and experience in higher education or online learning.

Location: The position is remote and can be done from Wisconsin, United States.

Compensation: $21 - $34 / Hourly

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

We are seeking a dedicated and motivated Student Success Coach to join our team. As a Student Success Coach, you will play a crucial role in supporting our students' success and outcomes. You will be responsible for guiding students through their individual Student Journey, by supporting the Welcome & Onboarding experience, delivering orientation presentations & materials, supporting completion and post-completion activities, improving outcomes through risk identification and interventions, and serving as a success coach to our students. Additionally contribute to operational scale by finding opportunities to reduce problems and inefficiencies faced by students.

We encourage you to apply if you are excited about the opportunity to…

Empower students & help them reach their goals: Assist students in making progress through their student journey and achieving their goals.
Champion students' journeys from enrollment to completion: Run initiatives working with an active cohort of students throughout their program experience. Closely supervise student progress and intervene to prevent disengagement and dropouts. Serve as the primary point of contact to proactively address their needs and challenges.
Safeguard students’ success through risk management: Identify and mitigate potential risks to students’ academic and post completion success, providing timely referrals for those at risk.
Elevate the student experience through collaboration & coordination: Collaborate with other internal teams to ensure seamless process integration and frequent communication.

What You'll Do Here:

Build & Maintain Relationships: 25%
Leverage all forms of communication to connect with your cohort including scheduled meetings, webinars, e-mail/Cases, phone calls, text messages, etc.
Act as the liaison between partner, student, facilitator, and customer support
Develop a personal, professional relationship with students by being available during weekdays for scheduled meetings to remove barriers to course engagement & completion.

Cohort Management: 25%

Maintain an up-to-date record of each interaction, obstacles, and program progress
Drive and report accurate login, progress, and completion data of cohort to direct manager and other internal collaborators
Continually assess the potential that student will complete program based on their progress, logins, and personal well-being; prioritize students at the greatest risk of stopping or dropping out
Use data to advise and handle their cohorts' priorities
Sending routine emails/text messages to all students with success tips, words of inspiration, opportunities and other relevant messages

Coaching: 30%

Advising students on academic risks including building communication with their facilitators, study/ login habits, time management, etc.
Create individualized progress and completion plans with at-risk students reflecting on strengths and weaknesses and setting appropriate goals to push student’s growth
Help students take full advantage of their post-completion experience; meeting each student where they are and then pushing them to work towards next steps in their personal progress
Help to connect students to resources including certification opportunities, clinical experience, job readiness courses, mental health support, etc.

Student Success Program Enhancement 20%

Identify struggles and share insight to support improvement of the overall student experience.
Support the development of a Learning Success System framework based on industry standard methodologies, with a focus on risk identification and personalized interventions.
Support the creation of an Early Warning System employing interventions to support students based on risk indicators.
Support the redesign of the Student Welcome experience to enhance onboarding, orientation, and student engagement.
Develop orientation materials and track student attendance and satisfaction through varying initiatives.
Support the implementation of post-completion checklists and addressing student struggles.
Employ selected strategies to support and identify at-risk students.

Qualifications:

Effective communication and social skills.
Strong problem-solving abilities and attention to detail.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Shown relationship-building abilities
Organizational proficiency in maintaining accurate records and reporting cohort data.
Data-driven approach to assess progress and prioritize support for at-risk individuals.
Coaching expertise on academic issues, time management, and communication.
Resource connection skills for guiding students to relevant opportunities and support.
Experience in enhancing student programs, including onboarding and orientation.
Knowledge of learning success systems, early warning systems, and scalable strategies.
Ability to streamline processes, improve student experience, and support success

Education/Experience

1-2 years’ experience in a student or customer facing role
Demonstrated success in forming relationships, communication with diverse partners, and providing support to customers.
Measurable results driving engagement, leading to positive outcomes.
Equivalent experience and/or a Bachelor’s degree in Education, Psychology, Social Work, or related field preferred. Experience in higher education or online learning highly preferred.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$21.25 - $34.50 USD

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