IT Support Specialist, Collaboration & Events

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Job Title: IT Support Specialist,

Collaboration & Events Department: OHTECH | Shared Infrastructure The IT Support Specialist, Collaboration & Events, delivers technical support for conference room technology and unified collaboration services, ensuring smooth meetings and events for the Ohio Technology Consortium (OH-TECH) and Ohio Department of Higher Education (ODHE). This position also encompasses responsibilities in desktop support and endpoint management and requires both in-state and out-of-state travel for events with occasional weekend and evening work.

Responsibilities of this position include: Serve as the primary point of contact for all conference room technology needs Configure, maintain, update, and troubleshoot A/V systems at two sites within Columbus, Ohio Provide on-site support for and during special events and meetings Work with event staff to meet their needs and find stable solutions Develop and maintain documentation and provide training sessions for users Deliver comprehensive technical support to end users with support of Windows, Macintosh, and mobile computing platforms Diagnose and resolve hardware and software issues for computer users OH-TECH, the technology and information division of ODHE, functions as an umbrella organization for Ohio’s statewide technology infrastructure organizations: OARnet, the Ohio Supercomputer Center (OSC) and OhioLINK (Ohio Library and Information Network). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment. Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs, and more.

Required Education/Experience: Bachelor’s degree or an equivalent combination of education and experience. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment. Experience with audio/visual equipment used in meeting and event spaces. Demonstrated ability to take initiative and work independently or as part of a team. Professional experience providing customer service.

Desired Education/Experience: Certifications or vocational training in IT and/or equivalent A/V technologies. Experience using ITSM platform(s). Demonstrated ability to train staff and users. Experience with Biamp and Shure microphone configuration support. Familiarity with endpoint management tools. (Ivanti EPM, Neurons, and JAMF)

Additional Information: Function: Information

Technology Subfunction: Audiovisual

Production Career Band: Individual Contributor - Specialized

Career Level: S2 OSU and OH-TECH will not sponsor applicants for work visas for this position.

Location: Kinnear Rd, 1224 (0374)

Position Type: Regular

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