Research Operations Intern

About Understood

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive.

Having a shared commitment to our values is a key factor in any hire we make. We have five core values:

1. Continuously learn.
2. Act with intention.
3. Champion difference.
4. Inspire change.
5. Grow together.

Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.

To learn more about Understood, please visit: www.understood.org.

Who you are

This internship is open to undergraduate students seeking experience in Research Operations. Reporting into our Associate Director of User Research, you will contribute to meaningful projects and gain hands-on experience in your field.

This internship will be based out of our NYC office in the West Village. Interns work up to 25 hours per week: three full days in-office (Monday, Tuesday, and Thursday) and one half-day remote. Pay rate: $25/hour. We are a Mac-based environment, and team members are provided a Mac laptop for their work.

Responsibilities

• Support the Research Operations Manager in increasing operational efficiency and maintaining infrastructure that enables research across Product and Market Research & Insights.
• Support cross-functional projects and contribute to team goals throughout the summer.
• Assist with participant coordination, panel engagement, data management, documentation of SOPs, and AI workflow exploration.
• Collaborate cross-functionally to share learnings and insights.
• Participate in team meetings and contribute to brainstorming/problem-solving discussions.

Ideal candidates will possess the following:

• Genuine interest in Research Operations and building systems to manage complex, cross-functional demands.
• Strong skills in organization, process documentation, and professional communication.
• Familiarity with navigating Google Workspace and AI tools.
• Ability to work independently and manage multiple priorities.
• Previous experience in a professional office environment or an internship is preferred.

Commitment to diversity, equity, and inclusion

Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.

For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.

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