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K-12 Support Specialist
Partner in Publishing🇺🇸In-Person - CA$70K–$80K/yr7mo ago
Role Snapshot
Join an innovative EdTech company as a K-12 Support Specialist providing technical support for an AI-powered tutoring platform serving California school districts. You'll serve as the primary technical liaison, ensuring seamless platform operation and building strong relationships with district IT departments.
Key Responsibilities: Provide rapid, accurate, and empathetic technical support to assigned districts, troubleshooting platform issues and ensuring seamless operation. Serve as the primary technical liaison with district IT departments, removing technology-related barriers to success.
Skills & Tools: Strong troubleshooting and problem-solving abilities with experience using ticketing systems (Salesforce, Jira) and remote support tools. Excellent written and verbal communication skills with ability to explain complex technical concepts to non-technical users.
Qualifications: 2-4 years of experience in technical support, IT help desk, or similar role, preferably in SaaS or EdTech. Familiarity with K-12 IT environments including SIS platforms (PowerSchool, Infinite Campus) and rostering standards (OneRoster, Clever).
Location: California
Compensation: $70K–$80K/yr
Job Description
The full job description is available on Partner in Publishing's website.
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